Engineering Technician

CTB, Inc.•Frankfort, IN

31d•Hybrid

About The Position

This role involves approximately 40% of the job dedicated to Product Research, Development & Design, where the technician will provide dryer system design and configuration, including the selection of power and control components. This includes collaborating with plant management and the electrical department, communicating with customers to enhance their experience and achieve performance criteria, researching new opportunities, and designing embedded controls. The technician will also develop project plans, collaborate with third-party suppliers for logic board design and validation, and perform systems testing and verification. Approximately 40% of the job is focused on Product Support, involving troubleshooting and problem resolution, with concentrated support during the grain harvest season (Labor Day to Thanksgiving), including after-hours phone support. This also includes onsite dealer support for technical issues, remote field support as needed, diagnostics, and the development of product support materials. The remaining 15% of the job involves Product Technical Training, typically offsite, with 2-day training sessions at 3-4 locations in the Midwest area per year. The job may include other duties as assigned.

Requirements

Bachelor’s degree in electrical engineering technology (EE or EET).
2+ years of direct electrical design, flame/burner controls, control and power panel layout and design, motor drives (Frequency and VFD’s), creation of new technology for agriculture, auto/tractor, or other similar manufacturing product areas.
Ability to use 3-D/CAD drawing.
Knowledge of electrical and mechanical controls, sensors, electric and control circuit design, electrical component selection, logic control sequences within control programming.
Intermediate use of Microsoft programs (such as Word, Excel and Powerpoint) and ERP systems.
Able to read/write/speak English fluently.
Ability to engage with new technology, collaborate with team members, to ensure project plan timelines, guideposts, and due dates are achieved.
Ability to sit at desk for 5+ hours per day.
Ability to operate keyboard and view computer screen for majority of day 6-7 hours.
Ability to write ideas/information in a logical flow for 5+ hours per day.
Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day.
Ability to communicate with others via phone, in-person, and computer on-going.
Ability to listen to customers, problem-solve, and respond accordingly.
Ability to instruct and/or operate basic hand or power tools.
Ability to stand, walk, bend, reach, kneel, squat, twist, climb, and carry and lift to 75 lbs.
Ability to climb Grain Bins, Dryers & Catwalks with heights of up to 150 ft (with safety gear) may also be required on occasion for troubleshooting and problem solving while on-site.

Nice To Haves

Prior experience in designing and developing electrical and control systems.
Experience National Electrical Code and electrical control systems design along with component selection.
Understanding the sequence to operate grain conditioning, handling, and storage systems.
Strong ability to listen and communicate with customers to understand needs and create solutions that will meet customer’s expectations on value and price, while maximizing profit.
Knowledge and understanding of Smart systems, sensor technology, and Smart controls.
Leadership skills with an ability to lead and influence cross functional teams through product design gates.
Innovative and possess diplomacy with a desire to develop management skills.
Passionate about making a difference.
Open communication, can initiate dialog to help find solutions, team player, can respectfully share information to help develop and adhere to best practices.

Responsibilities

Provide dryer system design and configuration including the selection of power and control components for the dryer/conditioning product lines (Dryers, Heaters, Fans, Air-Systems).
Collaborate and communicate with the plant manager and electrical department to support the product of the dryer control and power panels.
Collaborate and communicate with customers and others to understand how to enhance customer experience, while attaining performance criteria (cost, reliability, productivity) for new and enhanced control features.
Research new opportunities, develop and design (or assist in the design) of embedded controls to enhance the products and provide leading edge technology to customers.
Develop project plans to identify timing, resources, and costs to achieve results with each new project.
Collaborate and communicate with third-party suppliers to direct the design of logic board layouts and provide validation of the new features (sequences, gateway guideposts, human/machine interface and mechanical validation) from concept through production release.
Perform systems testing and verification via onsite or in the field, to ensure compatibility, quality and performance standards of new or enhanced control features are achieved.
Troubleshoot and resolve product issues, providing concentrated product support during grain harvest season (Labor Day to Thanksgiving) with after-hours phone support (evenings and weekend rotation, averaging 10 hours per week during this period).
Provide onsite dealer phone support handling technical issues.
Provide remote field support as needed if the issue cannot be resolved from a remote location.
Perform diagnostics and develop product support material.
Develop product support documents for dealers.
Conduct product technical training typically offsite (3-4 Weeks per year) through 2-day training sessions at 3-4 locations in the Midwest area.