Engineering Technician Apprentice

Citadel•Tamuning, GU

About The Position

The Outside Plant Engineering Technician Apprentice provides administrative, documentation, and coordination support to the Outside Plant Engineering team while learning the fundamentals of telecommunications outside plant work. Under close supervision, the apprentice helps maintain project records, organize drawings and work documents, coordinate routine follow-up, and support field and office activities related to fiber and copper facilities. The position builds practical knowledge of telecommunications operations, safety, project documentation, and customer-focused service. It does not carry independent engineering, design approval, permitting, contractor oversight, or supervisory authority. The apprentice is expected to complete assigned training, participate in cross-training, and demonstrate steady progress toward established apprenticeship learning objectives. The role requires working 40 hours per week with IT&E while attending at least two classes per semester, as identified by the program coordinator.

Requirements

High school diploma or equivalent.
Must be a U.S. citizen or resident alien.
Must be at least 18 years old.
Must have been a resident of Guam for at least three consecutive years before entry into the program; Mayor's Verification must be submitted upon hire.
Must attend a minimum of two classes per semester as identified by the program coordinator while working 40 hours per week with IT&E.
Basic understanding of office administration, document control, and recordkeeping practices.
Familiarity with Microsoft Office applications, especially Word, Excel, and Outlook, and shared electronic filing systems.
General awareness of workplace safety practices and the importance of following established procedures.
Basic understanding of customer service and professional communication standards.
Interest in learning telecommunications Outside Plant concepts, including fiber, copper, work orders, permits, material lists, and as-built records.
Ability to organize electronic and hard-copy files accurately and consistently.
Ability to enter and update data, maintain trackers, and prepare basic reports or spreadsheets.
Ability to prepare meeting notes, correspondence, agendas, and action-item follow-up.
Ability to communicate professionally and respectfully with employees, contractors, vendors, and internal departments.
Ability to manage multiple routine tasks, meet deadlines, and follow through on assigned work.
Ability to identify missing information or discrepancies and escalate them to the appropriate supervisor.
Ability to learn technical terminology, systems, and processes through training and hands-on support.
Ability to follow detailed instructions and work effectively under close supervision.
Ability to maintain confidentiality and handle company information appropriately.
Ability to work independently on routine assignments while knowing when to ask questions or seek guidance.
Ability to work collaboratively with office and field teams.
Ability to participate in supervised outdoor site visits, including walking on uneven ground and working in varying weather conditions, consistent with safety requirements.

Responsibilities

Provide administrative support to the Outside Plant Engineering team, including preparing routine correspondence, meeting notes, trackers, and status updates.
Maintain organized electronic and hard-copy project files, including drawings, work orders, permits, material lists, invoices, photographs, and closeout documents.
Enter, update, and retrieve project information, field notes, and as-built documentation in approved systems and shared folders.
Help assemble draft project packages for supervisor review, including supporting documents for construction work orders, permit applications, and internal approvals.
Coordinate routine follow-up with internal departments, contractors, utilities, and government agencies as directed; document communications and escalate questions to the supervisor.
Schedule or support project meetings, site visits, surveys, and contractor coordination activities; prepare agendas, attendance records, and action-item logs.
Assist with inventory and material-list tracking for Outside Plant projects; compare received information against approved lists and flag discrepancies for review.
Support field teams with document retrieval, location records, map or drawing printing, and other administrative needs during routine work and restoration activities.
Participate in supervised site visits to observe outside plant facilities, construction practices, safety requirements, and project documentation processes.
Learn basic terminology and workflow related to fiber, copper, FTTx, GPON, cable routes, work orders, permits, and as-built records.
Use Microsoft Office and other assigned systems to create accurate spreadsheets, logs, presentations, and reports.
Follow all IT&E policies, safety requirements, confidentiality expectations, and supervisor direction.
Complete assigned training, participate in cross-training opportunities, and demonstrate steady progress toward established apprenticeship learning objectives.
Perform other related administrative, coordination, or support duties as assigned.