Engineering Tech II

Westgate Resorts•Kissimmee, FL

4d•Onsite

About The Position

The Engineering Tech II supports resort operations by performing maintenance projects, preventive maintenance, and work orders. The role involves troubleshooting and repairing plumbing, minor electrical components, appliances, household fixtures, and HVAC systems, as well as maintaining walls, ceilings, flooring, pools, spas, and water features. The technician participates in procurement and inventory processes, uses resort operations software, communicates professionally with guests and team members, and follows safety practices and company policies. This position requires hands-on maintenance experience, a valid driver’s license, the ability to lift and move 50+ pounds, and a Certified Pool Operator (CPO) license when required by the resort.

Requirements

At least 1 to 3 years of hands-on trades and maintenance experience in a resort or commercial environment.
Ability to lift, move, push, or pull up to 50+ pounds regularly.
Valid driver’s license that must be maintained.
Written and verbal communication in English.
Enthusiasm, self-motivation, and attention to detail.
Strong communication skills for interactions with guests and colleagues.
Ability to be versatile, work well under pressure, and meet deadlines.
Ability to communicate effectively with supervisors and resort leadership.
Certified Pool Operator (CPO) license as required by the resort.
Must pass a background check and drug test and prove eligibility to work in the United States.

Responsibilities

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed.
Diagnose, replace, and repair minor electrical components such as receptacles and ballasts.
Troubleshoot and repair appliances and household fixtures.
Perform basic preventive maintenance and diagnostics on HVAC systems.
Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking.
Repair or replace tiles, grout, vinyl, and carpet as required.
Work with pools, spas, and water features, including chemical balancing and cleaning.
Participate in procurement and inventory processes to ensure materials and tools are available.
Operate resort operations devices and software, including HotSOS and other applicable systems.
Communicate professionally through radios, phones, emails, and verbal interactions.
Perform maintenance and cleaning tasks as required by resort management.
Safely use required hand tools, power tools, and battery-powered tools.
Work with ladders, scaffolding, lifts, and appropriate personal protective equipment.
Follow safety guidelines and practices and identify potential property safety hazards.
Communicate with guests to understand their needs and work toward resolution.
Adhere to CFI/Westgate Resorts policies and procedures and represent the company professionally.
Perform other tasks as assigned by resort operations leadership.