Engineering Team Manager

Ocado Group•Forest Park, GA

1d•Onsite

About The Position

Ocado Group is a UK-based company that operates as one of the world's largest dedicated online grocery retailers, including Ocado.com. They provide services globally through their innovative advanced robotics technology, the Ocado Smart Platform ("OSP"), which powers highly automated Customer Fulfillment Centers (CFCs). These CFCs, along with proprietary software, run a world-class online grocery business that automates product picking for online delivery, partnering with companies like Kroger. The Engineering Team Manager will report directly to the Engineering Operations Manager, with a dotted line to the Senior Engineering Operations Manager. This role involves managing engineering shift activities for one of the four shifts in a 24/7 operation, located at a Customer Fulfillment Center. The manager will work closely with Inbound, Outbound, and other support teams to optimize the availability and performance of the facility and its MHE automation. The primary focus is to achieve the safest working environment and most efficient operation, balancing the lowest cost with the highest uptime. The initial 6 to 9 weeks will involve training, likely requiring some travel to another site in the US. During the facility's initial startup, daily responsibilities may differ to support commissioning needs, with the outlined responsibilities becoming standard once the facility is fully commissioned.

Requirements

A minimum of 4 years of relevant experience in electrical and/or mechanical roles.
A minimum of 2 years of experience in a management or supervisory level within an automated environment.
A bachelor's degree in engineering or relevant field of study or; an associate’s degree coupled with an additional 2 years of relevant experience in an electrical and/or mechanical profession, preferably gained in an FMCG background or; an additional 2 years of relevant experience in an electrical and/or mechanical profession, preferably gained in an FMCG background.
Good technical ability relating to automation hardware and software.
Good organizational ability and the ability to plan and prioritize.
Sound analytical skills with an eye for detail; good problem-solving ability and a practical approach.
Comprehensive understanding of production, picking and storage MHE systems, gained from experience in an automated environment.
Experience of a FMCG environment.
Experience of working with computerized maintenance management systems.
The ability to really engage and enthuse a diverse team in a time-constrained environment.
Numerate and PC literate including Word, Excel etc.

Responsibilities

Create and promote a safe work culture by being a champion of safe work practices.
Monitor and report daily engineering KPIs, including fault reduction and elimination.
Performance management, development and training of the team; daily direct personnel management responsibility.
Lead a proactive customer focused culture.
Drive and support change initiatives for MHE equipment and process improvement.
Build collaborative relationships with key customers and robust communication links.
Support daily objective/corrective actions defined during daily safety meetings led by the engineering operations.
Lead daily safety meetings, creating or implementing any needed risk assessments to complete planned work.
Align, priorities and monitor KPI’s that support the Customer’s optimized service for its end customer/clients.
Working closely with Customer’s Inbound, Pick, Dispatch areas, and other support teams on a daily basis to ensure direction of labor, and planned engineering activities to fully support Ocado’s assets and the Customer’s daily operational goals.
Champion safe working practices with expedited investigations and corrective actions.
Support the Engineering Operations Manager and the HR Team to ensure employee recognition & discipline (including documenting and resolving policy violations, conducting performance and holding probation review meetings).
Day to day leadership of team members, including prioritization and allocation of workload; deploying labor based on the demands and requirements of the task against the competency and capability of resource.
Responsible for personnel management including: time and attendance, time-off requests, establishing and reviewing goals and objectives, general mentoring, driving accountability and assigning daily priorities.
Develop effective customer relationships to facilitate communication and execution to ensure that the customer’s deliverables are successfully achieved.
Be proactive in the development of team members; advise, lead and motivate team members, assess capability, identify and resolve training / skill requirements; be involved in disciplinary issues.
Assessment of engineering team skills and assisting in upskilling and training of staff, including integration of first line maintenance of plant and equipment.
Management and development of department processes; including shift handovers, briefs, and defect reporting/resolving.
Reporting and monitoring of data capture for automation and maintenance activities.
Ability to lead from the front, driving pace accuracy and standards.
Perform tasks as required by management, deemed as a reasonable request, from time to time.