Engineering System Support Engineer

Hermeus•Los Angeles, CA

1d•Onsite

About The Position

Hermeus is a venture-backed defense aviation company focused on rapid iterative prototyping to build the fastest aircraft. The company is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. This role is dedicated to supporting engineering teams and ensuring system reliability, usability, and performance. It is not a traditional help desk role, but rather sits at the intersection of CAD, PLM, and engineering workflows, focusing on diagnosing system issues, improving system behavior, and enabling engineers to work faster and with confidence. The Engineering System Support Engineer will be the frontline for engineering productivity, resolving issues, identifying systemic gaps, and driving continuous improvements within the NX and Teamcenter environment.

Requirements

Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues

Nice To Haves

Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream

Responsibilities

Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions