Engineering Supervisor (Maintenance) - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

20h•Onsite

About The Position

The Engineering Supervisor is responsible for supervising and coordinating daily engineering and maintenance operations to ensure guestrooms, public areas, back of house spaces, and resort amenities are maintained to luxury standards. The Engineering Supervisor provides hands on technical leadership and operational oversight for Maintenance Technicians, supporting safe, efficient, and guest focused property operations. This role ensures preventative maintenance programs are executed consistently, technical issues are diagnosed and resolved effectively, and specialty amenities including pools, water features, exterior areas, and Japanese style ofuro soaking facilities operate in compliance with safety, quality, and service expectations. The Engineering Supervisor serves as a key liaison between engineering leadership and frontline technicians while embodying Hilton values and service culture.

Requirements

High School Diploma or equivalent
Certified Pool & Spa Operator (CPO) certification or ability to obtain certification within 30 days of hire
3+ of related experience, ideally in hotel or resort operations
2+ years of supervisory or managerial experience, preferably in resort, hotel, or similar operational setting
Working knowledge of building systems, including electrical, mechanical, plumbing, HVAC, and life safety systems, sufficient to guide technicians and troubleshoot issues.
Demonstrated ability to diagnose maintenance issues, determine corrective actions, and oversee completion of repairs.
Experience providing technical guidance and direction to maintenance or engineering staff.
Knowledge of preventative maintenance programs, including planning, tracking, and follow up.
Ability to prioritize work, respond to operational needs, and adjust plans in a hospitality environment.
Strong verbal and written communication skills to assign work, provide coaching, document issues, and communicate with leadership.
Ability to maintain accurate documentation, logs, and work order records.
Ability to lift, carry, push, or pull materials or equipment weighing up to 50 pounds.

Nice To Haves

Technical/Trade school certification or equivalent in related field
5+ years of related experience
3+ years of managerial experience, preferably in hospitality or a similar setting
Prior timeshare maintenance or engineering experience, with an understanding of owner-based operations and service expectations.
Experience working in luxury hospitality or resort environments.
Working knowledge of pool, water features, and wellness systems, including circulation, filtration, and sanitation principles.
Familiarity with spa or hydrotherapy amenities, including Japanese style ofuro or soaking facilities.
Experience coordinating vendors and contractors in an operating hospitality environment.
Familiarity with maintenance management systems (CMMS) or digital work order platforms.
Experience maintaining high end finishes, fixtures, and equipment.
Demonstrated success operating in a small team environment requiring flexibility and cross functional awareness.

Responsibilities

Supervise, assign, and coordinate daily work activities of Maintenance Technician I and II team members.
Provide technical guidance, mentoring, and task prioritization to ensure work is completed safely, efficiently, and to luxury presentation standards.
Perform hands on troubleshooting and repair of moderately to complex mechanical, electrical, plumbing, HVAC, and building systems as needed.
Oversee preventative maintenance programs, ensuring completeness, accuracy, and timely execution.
Monitor and support operation of specialty amenities and exterior areas, including: Pools and water features, Exterior public spaces and landscaped areas, Japanese style ofuro soaking facilities, including pumps, heating systems, filtration, and sanitation components.
Review system readings, logs, inspections, and technician documentation for accuracy and follow up.
Identify recurring maintenance issues, determine root causes, and recommend corrective or long-term solutions.
Ensure compliance with safety standards, manufacturer guidelines, and company policies.
Coordinate repairs with vendors and contractors as directed by engineering leadership.
Conduct quality assurance inspections to confirm completed work meets luxury, safety, and operational expectations.
Assist with training, onboarding, and development of engineering team members.
Communicate effectively with engineering leadership regarding property conditions, staffing needs, and operational risks.
Promote a culture of accountability, professionalism, and guest focused service.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.