Engineering Specialist – Veeva

TekCommands•Cincinnati, OH

About The Position

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

Requirements

Experience with Veeva platform applications (Quality, RIM, Clinical, Vault, etc.)
Experience managing and supporting Veeva platform applications deployed across multiple global manufacturing plants and business units
Experience ensuring high system availability, regulatory compliance, and seamless user experience
Experience driving continuous improvement and supporting global operations
Experience with Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
Experience with Veeva Vault RIM / Regulatory
Experience with Veeva Clinical / Safety (if applicable)
Experience managing User access & security (roles, permissions)
Experience managing Workflows and lifecycle configurations
Experience managing Document and data management
Experience configuring and enhancing Workflows, forms, and business rules
Experience configuring and enhancing Object configurations and metadata
Experience configuring and enhancing Reports and dashboards
Experience supporting release management (monthly Veeva releases) and impact assessments
Experience validating changes through sandbox testing and promotion to production
Experience supporting integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems
Experience handling API integrations, data migrations, and interface monitoring
Experience ensuring data consistency and integrity across systems
Experience ensuring compliance with GxP, GMP, FDA regulations 21 CFR Part 11 / Annex 11
Experience supporting CSV (Computer System Validation) activities: IQ/OQ/PQ documentation
Experience maintaining audit trails and documentation standards
Experience coordinating Veeva quarterly/monthly releases: Impact assessment, Regression testing, Deployment coordination
Experience participating in CAB (Change Advisory Board) reviews
Experience maintaining change control documentation
Experience collaborating with Global Quality, IT, and Manufacturing teams
Experience collaborating with Site SMEs across 100+ plants
Experience collaborating with External vendors (Veeva support)
Experience driving business requirement gathering and solution design
Experience providing user training and knowledge transfer
Experience identifying opportunities for Process standardization across plants
Experience identifying opportunities for Workflow automation
Experience identifying opportunities for System performance optimization
Experience developing and maintaining KB articles, SOPs, and user guides

Responsibilities

Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
Perform root cause analysis (RCA) and drive preventive actions
Monitor system health, performance, and data integrity
Manage User access & security (roles, permissions)
Manage Workflows and lifecycle configurations
Manage Document and data management
Configure and enhance: Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards
Support release management (monthly Veeva releases) and impact assessments
Validate changes through sandbox testing and promotion to production
Support integrations with: ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems
Handle API integrations, data migrations, and interface monitoring
Ensure data consistency and integrity across systems
Ensure compliance with: GxP, GMP, FDA regulations 21 CFR Part 11 / Annex 11
Support CSV (Computer System Validation) activities: IQ/OQ/PQ documentation
Maintain audit trails and documentation standards
Coordinate Veeva quarterly/monthly releases: Impact assessment, Regression testing, Deployment coordination
Participate in CAB (Change Advisory Board) reviews
Maintain change control documentation
Collaborate with: Global Quality, IT, and Manufacturing teams, Site SMEs across 100+ plants, External vendors (Veeva support)
Drive business requirement gathering and solution design
Provide user training and knowledge transfer
Identify opportunities for: Process standardization across plants, Workflow automation, System performance optimization
Develop and maintain KB articles, SOPs, and user guides