Engineering Specialist Assistant

Duke Energy•Erlanger, KY

12d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This role provides work management system, Design Tool data entry, and general support to Designers as part of the engineering and construction planning process. The Engineering Specialist Assistant will provide accurate and timely work results that support safety, reliability, storm restoration, and cost management while providing quality customer service.

Requirements

Must have an Associate Degree in a technical field of study, OR at least two (2) years customer support experience (not limited to Duke Energy), OR one (1) year Distribution work experience.
Demonstrated excellent customer skills.
Demonstrated effective written and verbal communication.
Demonstrated effective interpersonal skills.
Demonstrated ability to collaborate effectively in a team environment.
Demonstrated proficiency in Microsoft Office suite.
Ability to have flexibility and dependability during storm events and regular work.
Demonstrated ability to effectively manage stressful situations.
Demonstrated proficiency in computer based work management systems.
Must qualify on Duke Energy’s Employment Test.
Must possess all of the basic/required qualifications.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

Creates low complexity designs.
Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
Copies/translates sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (e.g. Residential, small commercial and lighting).
Completes work orders that do not require a field visit or guidance from a Designer (e.g. temp services).
Verifies/completes the dependencies in the work management system prior to releasing job(s).
Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
Performs customer calls as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
Compiles, reviews, and prints reports from work management system as needed.
Contacts customers to confirm project details and schedules (depending on Enable).
Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
Communicates, coordinates, and develops solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (e.g. Phone number lookup to in-depth work management/design tool changes).
Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
Handles requests from centralized subdivision design.
Supports designer with obtaining information out of customer information systems.
Prepares for and provides storm support as needed.
Supports Human Performance safety culture through active participation in safety meetings.
Follows ergonomics and office safety guidelines.
Supports corporate initiatives.
Demonstrates a commitment to continuous learning and development.