Engineering Service Delivery Manager – Institutional Trading Technology

U.S. Bank•Charlotte, NC

32d•Onsite

About The Position

We are seeking an experienced Engineering Service Delivery Manager to lead delivery execution for a large-scale technology integration and transformation program within our Capital Markets and Electronic Trading organization. This role serves as the critical bridge between business objectives, trading domain requirements, and engineering execution. The successful candidate will partner closely with software engineering, architecture, infrastructure, operations, data, and vendor teams to coordinate the delivery of complex initiatives spanning trading platforms, market data, reference data, finance integrations, and production services. The ideal candidate combines strong delivery leadership with deep capital markets expertise and enough technical depth to effectively engage with engineering teams, understand system design decisions, troubleshoot production issues, and proactively identify delivery risks.

Requirements

Bachelor's degree, or equivalent work experience
10 or more years of related experience in information systems technology
Deep understanding of Security Master concepts
Deep understanding of Transactional Trade data
Corporate Bond [HY or IG] Electronic Trading market structure
Equity & Equity Option Trading Market Structure
Experience in Securities Data Modeling
Some understanding of Market Data including Aggregated, Consolidated and Montage books
Some Understanding of Post Trade Feed flows including calculations for settlement
Understanding of any Regulatory organizations

Nice To Haves

Some understanding of Market Data including Aggregated, Consolidated and Montage books
Some Understanding of Post Trade Feed flows including calculations for settlement
Understanding of any Regulatory organizations

Responsibilities

Own end-to-end delivery execution for strategic technology programs within the Institutional Trading organization.
Coordinate multiple concurrent engineering workstreams, ensuring alignment across architecture, development, testing, infrastructure, security, and production support teams.
Working alongside Program Management Office tracks program timelines, dependencies, risks, issues, and milestones while providing transparent status reporting to technology and business stakeholders.
Drive successful execution of large-scale system integrations, platform migrations, and data transformation initiatives.
Work directly with software engineering teams to translate business and trading requirements into actionable delivery plans.
Partner with technical leads and architects to ensure solutions align with enterprise standards, scalability requirements, and long-term technology strategy.
Guide teams through the complete Software Development Lifecycle (SDLC), including requirements, design, development, testing, deployment, and operational readiness.
Promote Agile and Scrum best practices while helping teams continuously improve delivery effectiveness.
Collaborate with engineering and support teams to resolve complex production issues and operational challenges.
Participate in incident management, root cause analysis, and remediation planning for business-critical trading systems.
Ensure operational considerations—including resiliency, monitoring, automation, observability, and supportability—are incorporated into delivery plans.
Drive continuous improvement in system reliability, deployment processes, and service quality.
Provide hands-on leadership when required by analyzing system behavior, troubleshooting data quality issues, and assisting with problem resolution.
Work with engineering teams to validate data flows, transformations, integrations, and reconciliation processes.
Promote sound engineering practices, reusable design patterns, automation, and architectural consistency across teams.
Guide teams toward design decisions that balance current requirements with future flexibility and maintainability.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension