Technology Delivery Manager

Newrez LLC•Coppell, TX

1d•Onsite

About The Position

The Technology Delivery Manager is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence. Additionally, this role supports the advancement of AI-driven initiatives to enhance operational efficiency and business value.

Requirements

Bachelor’s degree or related experience
7+ years of experience in IT operations, infrastructure, or service delivery.
3+ years in a delivery or program management role within a technology organization.
Strong understanding of ITIL, Agile, and DevOps methodologies.
Proven experience managing complex, cross-functional technology initiatives.
Excellent communication and stakeholder management skills.
Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Ability to thrive in a fast-paced, dynamic environment.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Strong Microsoft Office skills.
Employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Responsibilities

Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.
Develop and maintain detailed delivery roadmaps and status reports.
Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
Communicate delivery progress, risks, and mitigation plans to senior leadership.
Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
Ensure adherence to ITIL practices and governance standards.
Mentor and guide delivery leads and project managers within the IT operations domain.
Foster a collaborative and high-performance culture.
Proactively identify delivery risks and issues, and implement mitigation strategies.
Ensure compliance with security, regulatory, and audit requirements.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.