Engineering Program Manager
About The Position
Cisco's Customer Experience (CX) team creates digital experiences for customers and partners, using modern cloud-based technologies and artificial intelligence to improve customer success. The Engineering Program Manager will use technical expertise to support Technical Program Managers and drive end-to-end engineering planning and development across multiple cloud-based product and engineering teams. Working in an agile environment, the role collaborates with engineering product teams and cross-functional leaders to plan requirements and timelines, identify and mitigate delivery risks, and make technical tradeoffs. The position also advances process improvements and best practices, coordinates stakeholder communications, monitors budgets and performance, and supports engineering teams in delivering quality outputs that meet Cisco standards and customer expectations.
Requirements
- Bachelor's degree and 8+ years of experience in a program or product manager role, or a master's degree and 6+ years of related experience.
- Experience identifying, analyzing, and resolving program issues.
- Experience supporting software development projects or programs through the entire SDLC.
- Experience managing technical programs using agile project methodologies and tools such as Jira, Confluence, or SharePoint.
Nice To Haves
- PMP certification.
- Lean Six Sigma certification, or experience in Business Process Management or continuous improvement.
- Experience leading the global market introduction of networking products.
- End-user customer, partner, or developer community experience.
- Ability to thrive in a fast-paced, rapidly changing environment.
Responsibilities
- Support Technical Program Managers in driving end-to-end engineering planning and development across cloud-based product and engineering teams.
- Collaborate with engineering product teams to plan requirements and timelines, identify and mitigate software delivery risks, and drive technical tradeoffs with cross-functional leaders.
- Identify opportunities to optimize program planning and development.
- Collaborate with engineering, product management, operations, and marketing to align project goals and ensure cohesive execution.
- Identify potential risks and develop mitigation strategies to minimize their impact on timelines and deliverables.
- Serve as a central point of contact for project updates and communications, keeping stakeholders informed of progress, challenges, and changes.
- Oversee project budgets and ensure financial resources are used effectively to meet project goals.
- Ensure engineering outputs meet Cisco's quality standards and customer expectations.
- Track project performance using Jira, Confluence, and SharePoint.
- Report on progress, successes, and areas for improvement.
- Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
- Identify and implement process improvements to enhance project efficiency and outcomes.
- Contribute to developing and implementing best practices and standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
