Engineering Program Manager
About The Position
Cisco’s Customer Experience (CX) team creates digital experiences for customers and partners, using modern cloud-based technologies and advanced artificial intelligence to support customer success. The team emphasizes high-quality, timely delivery, data-informed decisions, transparency, and ownership. The Engineering Program Manager uses technical expertise to support Technical Program Managers in end-to-end engineering planning and development across multiple cloud-based product and engineering teams. Working in an agile environment, the role partners with engineering product teams to plan requirements, develop timelines, identify and mitigate software-delivery risks, and drive technical tradeoffs with cross-functional leaders. The position also drives process improvements and contributes to best practices and standards for program planning and development.
Requirements
- Bachelor’s degree and 8 or more years of experience in a program or product manager role, or a master’s degree and 6 or more years of related experience.
- Experience identifying, analyzing, and resolving program issues.
- Experience supporting software development projects or programs through the entire SDLC.
- Experience managing technical programs using agile project methodologies.
- Experience with technologies such as Jira, Confluence, or SharePoint.
Nice To Haves
- PMP certification.
- Lean Six Sigma certification, Business Process Management experience, or continuous improvement experience.
- Experience leading the global market introduction of networking products.
- End-user customer, partner, or developer community experience.
- Ability to thrive in a fast-paced, rapidly changing environment.
Responsibilities
- Collaborate with engineering, product management, operations, and marketing teams to align project goals and support cohesive execution.
- Identify potential risks and develop mitigation strategies to minimize their impact on project timelines and deliverables.
- Serve as a central point of contact for project updates and communications, keeping stakeholders informed of progress, challenges, and changes.
- Oversee project budgets and ensure resources are used effectively and efficiently.
- Ensure engineering outputs meet Cisco quality standards and customer expectations.
- Track project performance using Jira, Confluence, and SharePoint.
- Report on progress, successes, and areas for improvement.
- Provide guidance and support to engineering teams and foster a collaborative, productive work environment.
- Identify process optimization opportunities and implement improvements to project efficiency and outcomes.
- Support end-to-end engineering planning and development across cloud-based product and engineering teams.
- Plan requirements and timelines, identify and mitigate software-delivery risks, and drive technical tradeoffs with cross-functional leaders.
- Contribute to the development and implementation of program best practices and standards.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- Paid birthday day off, year-end holiday shutdown, and personal wellness days.
- Paid vacation time for non-exempt employees; eligible exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations.
- Sick time off, with the ability to carry forward up to 80 unused hours.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer days.
- Annual bonuses may be available for non-sales roles, subject to Cisco policies.
- Employees may be eligible for Cisco restricted stock unit grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
