Engineering Product Manager
About The Position
Lead the strategic product lifecycle for Webex Contact Center, architecting solutions that integrate into complex healthcare ecosystems to improve patient access and provider workflows. Translate clinical and administrative needs into a prioritized, compliant product roadmap that strengthens Cisco’s position in healthcare. Work across Engineering, Sales, and Design to define API patterns and data flows that support security and reliability for critical care lines. Drive the launch of EHR-integrated, standards-based solutions that reduce administrative burdens for care teams. Deliver measurable outcomes, including increased first-contact resolution and faster authorization turnarounds, to establish Webex as a trusted platform for clinical communication. The role is part of Webex Customer Experience Solutions, a collaborative global team combining AI, automation, and human-centered design to build tools for contact-center agents, supervisors, and analysts.
Requirements
- Bachelor’s degree plus 8 or more years of related experience, or a master’s degree plus 6 or more years, or a Ph.D. plus 3 or more years.
- Experience leading the strategy, roadmap, and lifecycle of an enterprise-grade product from discovery through launch.
- Experience developing customer solutions or integrations across enterprise applications, including healthcare workflows.
- Experience with APIs, integration architecture, data exchange, and security protocols in enterprise environments.
- Expertise synthesizing complex market needs into clear product requirements and measurable business outcomes.
- Experience building AI products or features and using AI tools for product research, feedback synthesis, prototyping, analysis, or documentation.
Nice To Haves
- Experience delivering integrations with major EHR/EMR platforms such as Epic, Oracle Health/Cerner, or MEDITECH.
- Expertise in healthcare interoperability standards including HL7 v2, FHIR R4, SMART on FHIR, and X12 EDI.
- Experience building products that manage PHI under HIPAA, including BAAs and security reviews.
- Current Epic certification (e.g., Cadence, Prelude, Bridges) or experience navigating EHR vendor marketplaces.
- Ability to influence and align senior stakeholders and cross-functional teams.
Responsibilities
- Lead the strategy, roadmap, and product lifecycle for Webex Contact Center healthcare solutions.
- Architect solutions that integrate with healthcare ecosystems to improve patient access and provider workflows.
- Translate clinical and administrative needs into a prioritized, compliant product roadmap.
- Collaborate with Engineering, Sales, and Design to define API patterns and data flows for secure, reliable critical-care communications.
- Drive end-to-end launches of EHR-integrated, standards-based solutions.
- Deliver measurable outcomes such as increased first-contact resolution and faster authorization turnarounds.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation time for non-exempt employees
- Flexible vacation time off program for eligible exempt employees
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
