Engineering Product Manager

Cisco•San Jose, CA

About The Position

Lead the strategic product lifecycle for Webex Contact Center, architecting solutions that integrate into complex healthcare ecosystems to improve patient access and provider workflows. Translate clinical and administrative needs into a prioritized, compliant product roadmap that strengthens Cisco’s position in the healthcare market. Work with Engineering, Sales, and Design to define secure and reliable API patterns and data flows for critical care lines. Drive launches of EHR-integrated, standards-based solutions that reduce administrative burdens for care teams. Deliver measurable outcomes, including increased first-contact resolution and faster authorization turnarounds, to establish Webex as a trusted platform for clinical communication. Webex Customer Experience Solutions brings together AI, automation, and human-centered design to support agents, supervisors, and analysts in the modern contact center. The team works globally and collaboratively to build enterprise communication products and deliver customer value.

Requirements

Bachelor’s degree plus 8 or more years of related experience, or a master’s degree plus 6 or more years, or a Ph.D. plus 3 or more years.
Experience leading the strategy, roadmap, and lifecycle of an enterprise-grade product from discovery to launch.
Experience developing customer solutions or integrations across enterprise applications, including healthcare workflows.
Experience with APIs, integration architecture, data exchange, and security protocols for enterprise environments.
Expertise synthesizing complex market needs into clear product requirements and measurable business outcomes.
Experience building AI products or features and using AI tools for product research, feedback synthesis, prototyping, analysis, or documentation.

Nice To Haves

Experience delivering integrations with major EHR/EMR platforms such as Epic, Oracle Health/Cerner, or MEDITECH.
Expertise in healthcare interoperability standards, including HL7 v2, FHIR R4, SMART on FHIR, and X12 EDI.
Experience building products that manage PHI under HIPAA, including BAAs and security reviews.
Current Epic certification, such as Cadence, Prelude, or Bridges, or experience navigating EHR vendor marketplaces.
Ability to influence and align senior stakeholders and cross-functional teams.

Responsibilities

Lead the strategy, roadmap, and lifecycle of Webex Contact Center products for healthcare, from discovery through launch.
Architect solutions that integrate with healthcare ecosystems to improve patient access and provider workflows.
Translate clinical and administrative needs into a prioritized, compliant product roadmap.
Collaborate with Engineering, Sales, and Design to define API patterns and data flows that support security and reliability.
Drive end-to-end launches of EHR-integrated, standards-based solutions.
Deliver measurable product outcomes such as increased first-contact resolution and faster authorization turnarounds.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Cisco restricted stock unit grants may be available, subject to eligibility and vesting terms.
Paid holidays, floating holiday for non-exempt employees, birthday day off, year-end holiday shutdown, and personal wellness days, subject to applicable policies.
Paid vacation or flexible vacation time off, depending on employee classification and applicable policies.
Sick time off, with carryover subject to policy.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses for eligible non-sales roles, subject to Cisco policies.
Performance-based incentive pay for employees on sales plans, subject to the applicable Cisco plan.