Engineering Product Manager

Cisco•San Jose, CA

1d•$194,600 - $285,700•Hybrid

About The Position

The Lead Product Manager for MSP & Partner Platforms will own the end-to-end product direction, roadmap, and agentic AI strategy for Cisco Cloud Control’s Managed Service Provider ecosystem. Cisco Cloud Control is a unified platform bringing networking, security, and observability products together into one management experience. This role focuses on building the Cloud Control experience for MSPs serving enterprise and mid-market customers. The position collaborates with Cloud Control engineering and design, cross-portfolio product teams, commerce and licensing teams, partner sales leaders, and strategic MSP executives. It leads product strategy for organizations that remotely deploy, monitor, and manage complex IT, networking, and security operations across many customer tenants. The role also shapes AI-enabled autonomous operations, multi-tenant platform capabilities, partner integrations, commercial workflows, and adoption measurement. The role is based in San Jose, California, with hybrid or remote work options. The application window is expected to close on November 12, 2026.

Requirements

Bachelor’s degree and 12+ years of related experience, master’s degree and 8+ years of related experience, PhD and 5+ years of related experience, or equivalent related work experience.
8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.
Applied experience building products, platform features, or multi-tenant architectures for MSPs, channel partners, or multi-customer service providers.
Background working directly at or partnering closely with MSPs, telecommunications carriers, or IT systems integrators.

Nice To Haves

Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling.
Technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures.
Understanding of the MSP operating model, co-management, and integrations with PSA/RMM tools such as ConnectWise, Kaseya, and Datto.
Experience defining usage-based billing, multi-tier partner licensing, and subscription entitlement workflows.
Experience sustaining strategic relationships with customer or partner executives and driving decisions across matrixed engineering teams.

Responsibilities

Own product strategy, direction, and roadmap for Managed Service Providers and partner platforms.
Develop the agentic AI and autonomous operations strategy, including workflows for multi-tenant policy deployment, cross-customer root-cause analysis, anomaly detection, and automated ticket remediation.
Maintain relationships with MSP executive and technical leaders; lead roadmap reviews, early-access beta programs, and executive advisory sessions with partner sales.
Define platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular role-based access control, co-management, customer onboarding, and transfers.
Champion API-first integrations with industry-standard PSA and RMM platforms, and define usage-based billing, licensing, and entitlement workflows.
Use product telemetry and data instrumentation to identify partner friction and improve scalability and operational efficiency.

Benefits

Medical, dental, and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays and a floating holiday for eligible non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales roles
Potential Cisco restricted stock unit grants