Engineering Operation Technician, AWS DC Operations Engineering (DCEO) - VAR (L3)

Amazon•Hilliard, OH

5d•$32 - $57•Onsite

About The Position

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you: * Learn and use ground breaking technologies * Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs * Interact with leading technologists around the world * Work directly with Amazon Web Service architects to help reproduce and resolve customer issues * Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services * Drive customer communication during critical events

Requirements

Work flexible schedule including weekends, nights, and holidays
1+ years of Microsoft Office products and applications experience
Work a flexible work schedule including evenings, overnights, and weekends

Nice To Haves

2+ years of data center engineering experience
Experience reading and writing procedures, technical documents, and engineering drawings, or experience in construction
Associate's degree in related field, or technical degree in related field

Responsibilities

Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
Perform rack installs and rack decommissioning within internal SLA
Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
Technical writing to support change management program
Monitor daily work requests and manage to resolution, and execute projects from conception to completion
On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.
Role may support more than one location/site.