Engineering Operation Technician

Amazon•Hilliard, OH

1d•$32 - $57•Onsite

About The Position

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you: * Learn and use groundbreaking technologies * Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs * Interact with leading technologists around the world * Work directly with Amazon Web Service architects to help reproduce and resolve customer issues * Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services * Drive customer communication during critical events

Requirements

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
2+ years of electrical and mechanical facilities maintenance, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience
2+ years of Microsoft Office products and applications experience

Nice To Haves

Experience reading and writing procedures, technical documents, and engineering drawings
vocational/technical training or an associate degree or above, or 4+ years of military experience
2+ years of data center engineering experience

Responsibilities

Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading technologists around the world
Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
Drive customer communication during critical events