Internal Job Posting
About The Position
As an Engineering Manager, you will lead inclusive, high-performing software engineering teams to predictably deliver our product roadmap while upholding operational excellence. Serving as a technical anchor, you will guide your team in balancing rapid delivery speed with long-term system health, ensuring small businesses around the world receive simple, high-quality software that helps them thrive. You will foster a sustainable environment where engineers do their best work, integrating AI-native workflows across the software development lifecycle and tackling complex technical challenges. By aligning team outcomes with broader business goals, your leadership directly contributes to building a stronger economy. Our cross-functional teams work in close partnership with Product and Design to solve real customer problems and deliver seamless software experiences. We emphasise decentralized decision-making, clear communication, and high support to remove friction and resolve dependencies early. Together, we cultivate psychological safety, enabling everyone to learn, experiment, and grow. Initially, you will focus on Decoupling legacy monolithic systems into modern, scalable API-first microservices. Embedding AI tooling across the entire software development lifecycle, from documentation to automated testing, to drive throughput gains. Elevating developer experience by removing technical toil and environment friction to support deep work. Managing technical health, operational excellence, and incident response to maintain high service availability.
Requirements
- Strong technical background with software architecture, code quality, and experience guiding teams through system decoupling.
- Demonstrated capability in coaching and mentoring engineers, building an inclusive environment anchored in psychological safety.
- Proven skills in cross-functional collaboration, with a track record of translating business goals into clear engineering execution plans.
- Experience maintaining platform health, managing technical debt, and supporting reliable operational standards.
- A practical mindset for adopting new workflows, including AI engineering practices to drive efficiency across the team.
Responsibilities
- Lead inclusive, high-performing software engineering teams to predictably deliver product roadmaps while upholding operational excellence.
- Guide teams in balancing rapid delivery speed with long-term system health.
- Foster a sustainable environment where engineers do their best work.
- Integrate AI-native workflows across the software development lifecycle.
- Tackle complex technical challenges.
- Align team outcomes with broader business goals.
- Decouple legacy monolithic systems into modern, scalable API-first microservices.
- Embed AI tooling across the entire software development lifecycle, from documentation to automated testing, to drive throughput gains.
- Elevate developer experience by removing technical toil and environment friction to support deep work.
- Manage technical health, operational excellence, and incident response to maintain high service availability.
- Participate in an on-call roster to help ensure 24/7 support for our products.
Benefits
- Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
