Engineering Manager

Canon Careers•Melville, NY

6d•Hybrid

About The Position

Canon U.S.A. is seeking an Engineering Manager to lead and manage the operations of the Hardware Engineering Department. The role includes communicating organizational changes and proactive trend-analysis information to internal and external support groups, managing product development and schedules, and helping develop strategies to integrate Canon digital products with current and emerging technologies. The Engineering Manager serves as a liaison for information exchange with Canon Inc. and third-party developers. This position leads the Hardware Engineering functions for assigned digital product lines, sets departmental goals and direction, and continually reviews procedures and policies concerning quality assurance, problem escalation, and product information distribution. The manager coordinates engineering product information for divisional management, field engineering, training, technical support, and reseller technical staff; contributes to divisional procedures and programs; and oversees proactive trend analysis of field information to identify and address product issues. The manager is responsible for departmental personnel decisions, including hiring, training, and performance evaluations, and sets development schedules and training opportunities. The position also manages information exchange, problem analysis and escalation, product acceptance, and new product specifications with Canon Inc. and OEM partners. It provides technical information and assistance to the Aftermarket Product Division, working with senior management to ensure appropriate parts, equipment, and technical data are available for installations and replacements. The role is based in Melville, New York, and is full-time with a hybrid schedule: in-office Monday through Wednesday, with the option to work from home the remainder of the week. In-office attendance on other days may be required for business needs, and schedules may change.

Requirements

Bachelor's degree in a relevant field or equivalent experience.
At least 9 years of related experience.
Experience managing two or more regular full-time employees.
Experience in any engineering discipline.
Electrical or mechanical industry experience.

Nice To Haves

Google Workspace experience.

Responsibilities

Lead, plan, manage, and administer Hardware Engineering functions for assigned digital product lines.
Establish short- and long-term departmental goals and direction in support of department objectives.
Analyze and improve departmental procedures and policies related to quality assurance, problem escalation, and product information distribution.
Coordinate communication of engineering product information to divisional management, Field Digital Solutions Engineers, Training Curriculum Developers, Technical Support Center personnel, and reseller technical staff as needed.
Participate in developing divisional procedures and programs, particularly those dependent on product performance and technical capabilities.
Manage proactive and preemptive trend analysis by reviewing field information, identifying early product problems, and responding with timely solutions.
Make departmental personnel decisions, including hiring, training, and performance evaluations.
Set development schedules and provide training opportunities so staff can represent Canon across varying levels of technical expertise.
Manage information exchange, problem analysis and escalation, product acceptance levels, and new product specifications with Canon Inc. and OEM partners.
Monitor information exchanges between subordinates and developers to support smooth operations.
Deliver technical information and assistance to the Aftermarket Product Division.
Work with senior management to ensure appropriate parts, equipment, and technical data are available for installation or replacement of new parts.