Engineering Manager

Allied Universal • Wilmington, MA

5d

About The Position

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology. Allied Universal® is hiring a n Engineering Manager . The Engineering Manager leads pre ‑ and post ‑ field support engineering teams across system design, project delivery, and operational support. Serving as the primary customer-facing technical escalation, this role ensures on-time, compliant project execution while providing strong people leadership and fostering effective cross ‑ functional and client partnerships.

Requirements

• High school diploma or equivalent
• Minimum of five (5) years of management or supervisory experience
• Minimum of five ( 5 ) years hands-on experience with servers and enterprise network infrastructure with three ( 3 ) years managing projects or teams
• Extensive experience with relational databases (e.g., MySQL, PostgreSQL, MS SQL) including performance tuning, backup/ recovery and HA
• Strong customer-facing experience , including presenting technical content to non-technical stakeholders and managing clear, timely incident communications
• Demonstrated project management capability, including managing multiple projects while overseeing schedules, risks, scope, and vendor deliverables
• A bility to manage competing priorities in a dynamic , team-oriented environment while developing trusted, collaborative relationships across internal teams, vendors, and executive-level clients

Nice To Haves

• Bachelor’s degree in computer science, Information Technology or related field
• S upervisory experience in construction or operations
• PMP, PRINCE2, or equivalent project management certification
• Network certifications (CCNA/CCNP/CCDA), security certifications (CISSP, CISM, CompTIA Security+), database certifications (Oracle, Microsoft, PostgreSQL) and /or AV certifications (CTS).
• Experience with cloud networking, cloud-hosted databases and cloud security (AWS, Azure, GCP)
• Experience with ITSM/incident management tools (ServiceNow, Jira) and various physical security integration platforms

Responsibilities

• Manage, mentor and schedule a small team of field support pre and post engineers, handle performance reviews, career development and resource allocation.
• Coordinate with Installation teams on the execution and delivery of infrastructure and systems projects across network, video, database and security domains (physical security, access control, CCTV, intrusion detection, and logical/security appliances).
• Supervise the quoting, RFI, RFP and engineering RFC processes for all projects, encompassing technical documents, drawings, scopes of work, and specifications ; ensures compliance with the requirements of the prime contract and meets company standard processes
• Develop and maintain project plans, budgets, milestones, and technical requirements; coordinate with third-party vendors, integrators and contractors as needed.
• Maintain documentation: runbooks, SOPs, topology, security diagrams, change logs and project deliverables.
• Act as customer-facing technical lead for outages, escalations and project status — communicate progress, risks, mitigation plans and timelines to stakeholders and clients.
• Review system design and component compatibility; exercise cost analysis procedures and value engineering for components in the project, creating opportunities for cost reduction and margin increases

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED