Engineering Manager

Allied Universal • Wilmington, MA

7d

About The Position

Allied Universal® is hiring an Engineering Manager. The Engineering Manager leads pre‑ and post‑field support engineering teams across system design, project delivery, and operational support. Serving as the primary customer-facing technical escalation, this role ensures on-time, compliant project execution while providing strong people leadership and fostering effective cross‑functional and client partnerships.

Requirements

• High school diploma or equivalent
• Minimum of five (5) years of management or supervisory experience
• Minimum of five (5) years hands-on experience with servers and enterprise network infrastructure with three (3) years managing projects or teams
• Extensive experience with relational databases (e.g., MySQL, PostgreSQL, MS SQL) including performance tuning, backup/recovery and HA
• Strong customer-facing experience, including presenting technical content to non-technical stakeholders and managing clear, timely incident communications
• Demonstrated project management capability, including managing multiple projects while overseeing schedules, risks, scope, and vendor deliverables
• Ability to manage competing priorities in a dynamic, team-oriented environment while developing trusted, collaborative relationships across internal teams, vendors, and executive-level clients

Nice To Haves

• Bachelor’s degree in computer science, Information Technology or related field
• Supervisory experience in construction or operations
• PMP, PRINCE2, or equivalent project management certification
• Network certifications (CCNA/CCNP/CCDA), security certifications (CISSP, CISM, CompTIA Security+), database certifications (Oracle, Microsoft, PostgreSQL) and/or AV certifications (CTS).
• Experience with cloud networking, cloud-hosted databases and cloud security (AWS, Azure, GCP)
• Experience with ITSM/incident management tools (ServiceNow, Jira) and various physical security integration platforms

Responsibilities

• Manage, mentor and schedule a small team of field support pre and post engineers, handle performance reviews, career development and resource allocation.
• Coordinate with Installation teams on the execution and delivery of infrastructure and systems projects across network, video, database and security domains (physical security, access control, CCTV, intrusion detection, and logical/security appliances).
• Supervise the quoting, RFI, RFP and engineering RFC processes for all projects, encompassing technical documents, drawings, scopes of work, and specifications; ensures compliance with the requirements of the prime contract and meets company standard processes
• Develop and maintain project plans, budgets, milestones, and technical requirements; coordinate with third-party vendors, integrators and contractors as needed.
• Maintain documentation: runbooks, SOPs, topology, security diagrams, change logs and project deliverables.
• Act as customer-facing technical lead for outages, escalations and project status — communicate progress, risks, mitigation plans and timelines to stakeholders and clients.
• Review system design and component compatibility; exercise cost analysis procedures and value engineering for components in the project, creating opportunities for cost reduction and margin increases

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED