Engineering Manager - 1st shift - NAIC2

World Wide Technology Healthcare Solutions•Edwardsville, IL

7d•$110,400 - $135,000•Onsite

About The Position

World Wide Technology (WWT) is seeking an Engineering Manager to lead a team of leaders and engineering professionals within the Integration Technology Center. This role involves managing day-to-day operations, developing strategies for future growth, and providing leadership and mentorship to the team. The manager will be responsible for monitoring performance, ensuring compliance with safety and quality standards, managing costs, and fostering a culture of continuous improvement. This position also involves customer engagement, including handling escalations and maintaining collaborative relationships.

Requirements

Bachelor’s degree in information technology or engineering preferred.
5 years progressive experience in a related field.
2 years specializing in configuring and supporting the integration of enterprise network and storage solutions or equivalent experience.
Strong Knowledge of industry standards and best practices for structured cabling systems using various cable types.
Ability to work independently and solve customer-facing problems.
Experience with variety of technologies across networking, systems and tools
Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Responsibilities

A working manager who leads a team of various leaders and Engineering professionals
Monitors, measures, and communicates KPI and Cost Center financial performance and uses this detail to standardize, improve or change the process to deliver operational excellence
Accountable for professional and personal development of direct reports to continue growth and responsible for identification and development of future leaders of the organization
Maintain compliance with safety and quality requirements.
Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
Participates in recruitment and selection activities including role modeling through hiring decisions and processes
Control costs through the productivity of personnel, efficient utilization of lab area, and purchases.
Scale labor & meet production demands through effective scheduling & assignment of employees.
Develops and maintains the ongoing collaborative relationship with the customer, team, and all operational organizations
Promotes the World Wide Technology Integrated Management and Leadership tools and concepts
Reviewing operational reports to identify trends and ensure operations are running smoothly
Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
Implement communications strategy across their respective department.