Engineering Manager (COQ Q99/Q01 required)

Highgate Hotels•New York, NY

3d•Onsite

About The Position

The Engineering Manager oversees the day-to-day operations of the engineering department at The New Yorker Hotel. When the Director is absent, the Engineering Manager assumes the administrative, financial, and operating responsibilities related to hotel engineering. The role supports and represents the Chief Engineer, maintains and repairs the building, and helps ensure that hotel facilities, equipment, and systems are safe, compliant, and in good working order. The position includes supervising and training engineering staff and Building Managers, maintaining preventive maintenance programs, managing supplies and equipment, and coordinating emergency response and life-safety inspections. It also requires customer-service interactions with guests and employees, participation in hotel operations and safety programs, and compliance with company policies and applicable laws. Long hours may sometimes be required, and the role involves heavy physical work.

Requirements

At least 3 years of supervisory or lead mechanic experience in a hotel or related field, or a technical certificate plus at least 1 year of supervisory or lead mechanic experience.
Stationary engineer’s license if required by local code.
Required HVAC, electrical, plumbing, boiler operations, and general maintenance skills.
High school diploma or equivalent.
Certificate of Qualification – Refrigeration Engineer.
Certificate of Fitness – Standpipe Fire Pump.
Hi-rise Certificate of Fitness – Supervise Low PSI Oil Burner.
Certificate of Fitness – Citywide Sprinkler Systems.
Certificate of Fitness – Combination Citywide Standpipe and Sprinkler Systems with Gravity Tank.
Certificate of Fitness – Maintain Inside Alarm System.
Certificate of Fitness – Air Compressors Cooling Tower & Close Loop Water Treatment.
Ability to work long hours sometimes.
Ability to perform heavy work: exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems, including anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain confidentiality of information.
Experience with union issues.

Responsibilities

Provide the highest quality of service to customers and respond promptly and efficiently to guest complaints and needs.
Know emergency and safety procedures, respond to emergency situations, and assist as needed.
Order supplies, tools, and equipment and maintain proper inventory levels according to corporate standards.
Support, maintain, and implement the department’s back-of-house preventive maintenance program.
Serve as Building Manager when required and maintain and repair the building’s interior and exterior.
Represent and support the Chief Engineer in their absence when dealing with ownership, corporate leadership, contractors, and department heads.
Create and implement preventive maintenance programs for back-of-house areas and building mechanical equipment.
Review, understand, and adhere to safety procedures, including lockout/tagout (LOTO).
Perform equipment maintenance checks and properly maintain logs.
Attend the Daily Operations Meeting.
Supervise and train Engineering staff in customer service, empowerment, standard operating procedures, and loss prevention.
Keep workspaces, shops, and storage areas clean and orderly.
Train and supervise Building Managers on daily, weekly, monthly, and yearly duties and responsibilities; evaluate them as necessary in coordination with Human Resources.
Maintain and obtain licenses required by New York City, New York State, and other government agencies for the building.
Staff and direct employees’ work and follow up with corrective action when needed.
Follow company work rules, procedures, and policies, including those in the employee handbook; apply experience with union issues.
Help develop and implement plans to maintain the property, equipment, grounds, and other assets in a safe and acceptable state of repair.
Ensure compliance with local, state, and federal laws.
Ensure emergency and life-safety equipment and systems are inspected, tested, and certified according to Highgate Hotel standards.
Participate in energy conservation programs and Highgate Hotel programs.
Respond immediately to alarms, determine their location and cause, assess emergency status, report findings to the Front Desk, and take necessary action.
Lead or participate in the Highgate Hotel Safety Committee.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
Communicate effectively verbally and in writing with employees and guests, and listen to, understand, and clarify concerns.
Multitask and prioritize departmental functions to meet deadlines; handle problems by anticipating, preventing, identifying, and solving them.
Understand and evaluate complex information from various sources, maintain confidentiality, and maximize productivity by identifying problem areas and assisting with solutions.
Attend required hotel meetings and training; participate in Manager on Duty coverage as required.
Maintain regular attendance according to scheduling and hotel needs, maintain high standards of personal appearance and grooming including wearing a nametag, and comply with hotel standards and regulations.
Perform other duties as requested by management.