Engineering Manager

IXOPAY•,

6d•Remote

About The Position

IXOPAY is seeking an Engineering Manager to lead and develop two teams responsible for tokenization, network token, and compliance services supporting its global payment infrastructure. The role is accountable for team performance, engineering delivery, operational reliability, and continuous improvement. The manager will support engineers and technical leads in making sound technical decisions while aligning priorities and outcomes with business and customer needs. Working with Product, Architecture, Security, Support, and Engineering leadership, the Engineering Manager will translate business priorities into engineering commitments, identify and address risks, and strengthen secure and reliable software delivery processes. The role combines people leadership, technical understanding, and operational ownership to help shape the teams and services that protect sensitive payment data and enable secure transactions for enterprise merchants. This is a remote position for candidates based in the United States. The role includes regular cross-functional collaboration and participation in shared operational support and incident response activities.

Requirements

Experience managing software engineering teams, including people development, performance management, and delivery outcomes.
Senior-level professional experience in Software Engineering or a closely related technical discipline; SaaS or enterprise technology experience is preferred.
Demonstrated experience leading engineering teams through complex software development initiatives while balancing delivery priorities, technical quality, and operational reliability.
Strong people leadership skills, including coaching, hiring, performance management, and developing technical talent.
Working knowledge of .NET, SQL Server, and Microsoft Azure, with enough technical depth to evaluate tradeoffs, identify risks, and contribute to architectural discussions.
Experience supporting business-critical applications or services requiring high availability, security, and operational stability.
Understanding of modern software development practices, including Agile delivery, CI/CD, incident management, and production support.
Ability to manage competing priorities, resolve escalations, and drive accountability across multiple teams.
Strong analytical and problem-solving skills, sound judgment, and ability to make decisions in complex technical environments.
Excellent written and verbal communication skills and ability to collaborate with technical teams, cross-functional stakeholders, and senior leadership.
Experience using engineering collaboration and delivery tools such as Jira, Confluence, and Slack.
Customer-focused mindset and a proactive approach to improving engineering effectiveness, team performance, and software quality.

Nice To Haves

Experience in payments, FinTech, financial services, or another regulated technology environment.
Familiarity with PCI DSS requirements and secure software development practices.
Experience with payment tokenization, network tokens, card network or payment processor integrations, or related payment infrastructure.
Experience managing multiple engineering teams or leading through technical leads.
Experience with distributed systems, cloud-native applications, and enterprise-scale SaaS architectures.
Experience coordinating production incident response, root cause analysis, and reliability improvement initiatives.
Experience introducing automation, AI-assisted development tools, or engineering productivity improvements.
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.

Responsibilities

Lead, coach, and develop engineers and technical leads across two teams, fostering accountability, collaboration, and continuous improvement.
Conduct regular one-on-ones, provide meaningful feedback, and support career development and professional growth.
Manage hiring, onboarding, performance management, and team capacity.
Empower engineers and technical leads to own technical decisions while providing guidance, removing obstacles, and aligning work with broader engineering priorities.
Create an environment that encourages open communication, knowledge sharing, technical excellence, and sustainable team performance.
Own delivery commitments across both teams and actively manage priorities, timelines, and expectations.
Partner with Product and Engineering stakeholders to align execution with customer needs, business priorities, and product roadmaps.
Monitor delivery progress, identify risks and dependencies, and address blockers proactively.
Manage escalations, resolving issues at the appropriate level and engaging senior leadership when needed.
Provide Engineering leadership with regular updates on team performance, delivery status, risks, and key decisions.
Promote effective planning, prioritization, and Agile development practices for predictable, sustainable delivery.
Maintain a working understanding of platform architecture, technologies, and operational requirements to evaluate tradeoffs, challenge assumptions, and identify technical risks.
Partner with technical leads and architects on sound engineering decisions, maintainability, scalability, and long-term platform health.
Work with Security and Compliance teams to support PCI DSS and other applicable security requirements in engineering practices and delivery processes.
Coordinate incident response, root cause analysis, and corrective action planning to improve reliability and prevent recurring issues.
Participate in shared operational support across Development, Platform Engineering, and Support teams.
Champion secure development practices, operational readiness, and continuous improvement to production systems.
Build partnerships across Product, Architecture, Support, Security, Operations, and Engineering teams to improve communication and execution.
Ensure teams understand the customer impact and business value of their work.
Identify recurring challenges, operational inefficiencies, and opportunities to improve engineering processes.
Lead initiatives to strengthen automation, development workflows, engineering productivity, and operational effectiveness.
Encourage responsible adoption of AI-assisted development tools and modern engineering practices.
Contribute to engineering leadership discussions, organizational planning, and continuous improvement initiatives.