Engineering Manager (Remote - US)

TixTrack • New York, NY

19h • Remote

About The Position

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers, and designers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports to the CTO. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

Requirements

• Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment.
• Experience crafting a team's development techniques and processes to its customers and product’s needs.
• An accomplished manager, with a track record of growing the impact of their staff.
• Substantial prior experience in software development is essential.
• Ability to work independently and manage multiple projects and deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong strategic, decision-making, and creative problem-solving skills.
• Excellent organizational, leadership, and time management skills.

Nice To Haves

• Current coding experience is not required

Responsibilities

• Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement.
• Oversee the software development lifecycle, ensuring projects are delivered on time and within scope.
• Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities.
• Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables.
• Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code.
• Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision.
• Foster long-term thinking and creative solutions that enhance customer experiences and drive product success.
• Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability.
• Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions.
• Stay current with technology trends and engineering best practices.
• Encourage the team to explore new methodologies and tools.
• Identify and recommend organizational changes to improve team effectiveness and overall productivity.
• Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving.

Benefits

• Base annual salary range of $150,000 - $170,000, commensurate with experience
• Eligibility for annual bonus based on performance and company success
• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Remote work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed