Engineering Manager, Premium

OpenAI•San Francisco, CA

2d•$293,000 - $385,000•Onsite

About The Position

The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription. Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction.

Requirements

5+ years of engineering management experience
Strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features.
A track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering.
Experience with subscription products, plan merchandising, paywalls, checkout, plan lifecycle experiences, and retention.
Comfortable working with A/B testing, funnel analysis, user segmentation, and personalization techniques.
Experience using analytics tools (SQL, Amplitude, Looker, or similar) to guide product decisions.
Passionate about AI and excited to work on bringing cutting-edge AI technologies to millions of users.

Responsibilities

Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences.
Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.
Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.
Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.
Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.