Engineering Manager - Infrastructure

BitGo•New York, NY

4d•$220,000 - $280,000•Onsite

About The Position

BitGo is seeking an Engineering Manager for Infrastructure who will be a player-coach, leading a small team of infrastructure engineers while remaining hands-on. This role requires a full-time onsite presence in either the New York City or Toronto office. The manager will be responsible for leading and developing the team, fostering a culture of open communication and ownership, and ensuring the quality and delivery of the team's work. They will also participate in hiring and growing the team, protect the team's focus by triaging requests, and contribute directly to infrastructure initiatives. The role involves approximately 60% hands-on engineering and 40% team leadership. The manager will also participate in an on-call rotation covering 8:00 am–4:00 pm ET and act as a technical leader during production incidents. Key responsibilities include championing Infrastructure as Code, automation, and engineering best practices, partnering with the Head of Infrastructure to shape and execute the roadmap, translating long-term goals into milestones, owning KPIs for service reliability, and collaborating with other teams to identify infrastructure needs and opportunities, including cloud cost optimization. Thorough documentation and knowledge sharing are also expected.

Requirements

6+ years of experience in DevOps, SRE, or infrastructure engineering, building and operating complex, high-stakes production systems
2+ years leading a team of engineers, including people leadership responsibilities such as 1:1s, feedback, and performance conversations
A track record of balancing hands-on technical work with team leadership
Extensive experience securing, scaling, and operating Kubernetes in production, with associated tooling (ArgoCD, GitOps, Grafana) and advanced Terraform
Hands-on experience with a major public cloud provider. We operate primarily on AWS but believe skills in one cloud provider translate to others
Strong Linux systems administration skills and networking fundamentals (VPCs, security groups, load balancers, CNI plugins, network policy management)
Proficiency in at least one high-level programming language, preferably Go, with strong bash scripting
Operational experience with relational and NoSQL databases
Experience with GitHub Actions and CI/CD pipelines
Experience participating in and organizing on-call rotations, and leading incident response
Strong project management skills and experience collaborating across teams
Excellent written and verbal communication skills

Nice To Haves

Security operations experience, including vulnerability management, security monitoring, and incident response
Experience with compliance frameworks and audit lifecycles (SOC, ISO, regulators, etc.)
Cloud cost optimization and capacity planning experience
Deep observability experience (Prometheus, Alertmanager, Loki, ELK)
Experience sourcing and hiring engineering talent
A history of delivering internal tools or automation that improved developer or operator workflows
Blockchain/crypto infrastructure experience, such as running nodes and validators
Prior experience in financial services or regulated industries

Responsibilities

Lead and develop a small team of talented infrastructure engineers through regular 1:1s, coaching, feedback, and career development
Help shape a team culture of open communication, craftsmanship, and ownership
Take direct responsibility for the quality and delivery of the team's work
Participate in hiring and growing the team
Protect the team's focus by triaging incoming requests and unplanned work, so engineers can stay on roadmap priorities
Be an extra set of hands on your team's projects: pair on hard problems, unblock work, review designs and code, and pick up pieces of larger efforts when it helps the team move faster
Own and deliver smaller infrastructure initiatives end to end
Participate in the team's on-call rotation (8:00am–4:00pm ET), act as a technical leader during production incidents, and drive postmortems and follow-up work
Champion Infrastructure as Code, automation, and engineering best practices, leading by example
Partner with the Head of Infrastructure to build, shape, and execute the infrastructure roadmap
Translate long-term goals into concrete, shippable milestones, and plan, estimate, and make tradeoffs with your team
Own and be accountable for KPIs covering the reliability, resiliency, and uptime of critical services
Collaborate with engineering, security, and product teams to identify infrastructure requirements, risks, and opportunities, including cloud cost optimization
Facilitate thorough documentation and knowledge sharing