Infrastructure Engineering Manager

Jack Henry•Monett, MO

1d•$180,000 - $215,000•Hybrid

About The Position

At Jack Henry, we’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Infrastructure Core Services teams focus on delivering compute, network, data, secrets management, and workload orchestration in the cloud. We partner with product engineering teams to build performant, scalable, and secure services that are responsible for transactions, payments, deposits, transfers, auth, and platform integrations. We partner with our infrastructure platform teams to deliver pipelines, identity, observability, tooling, and security within the platform. We want our organization to be one that supports, challenges, and motivates you to build strong, dynamic connections with your coworkers. We promote a hard working, highly communicative, flexible, and transparent culture. How well work integrates with your life is an important quality of a healthy individual and organization. In the world of remote work that is always on and always connected we pay attention to providing margin and space for the things you hold dear. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Overland Park, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

A minimum of 5 years in development or infrastructure as an individual contributor and advanced to a high functioning Sr or Staff engineer.
At least 4 years managing a team or multiple teams in a fast paced, rapidly evolving environment.
4 years leveraging a framework that fits within the broader agile umbrella. e.g. scrum, kanban, Lean.
Experience within a cloud infrastructure environment.

Nice To Haves

Relaxed in how you work through interruptions and yet steadfast at guarding your focus time.
Committed to developing your craft/craeft; ie. a deep understanding of the technical and socio-technical systems, skills and techniques important to the masterful execution of your work.
A rebel in all the best ways; you challenge prevailing thought or assumptions when warranted and suggest better alternatives.
Able to identify, develop, and support the formative practices and rhythms that make for effective engineers and leaders.
Skilled at listening well to those you work with to understand their views, in order to equip and challenge team members to take on progressively more difficult situations.
Quick to get up to speed on situational context. Open to discussing the merits of a solution amongst your co-workers by inviting others to the conversation yet holding steadfast to the vision and values of the organization.
Effective at facilitating opportunities for engineers with opposing thoughts to listen to one another and help them develop the ability to see problems from multiple viewpoints.
Capable of serving in the background and able to recognize when to step in front of a problem to take it on directly.
An effective and candid communicator. Deliberate to openly communicate in large/public channels.
Able to hire and fire; hiring is fun and firing is not, but experience doing both is critical.

Responsibilities

Reinforce the expected responsibilities of our teams so that we don’t get lost in the winds and rains of urgency or focus sacrificed to the loudest voice in a room.
Work with product engineering teams to develop alignment of priorities. Then proactively and openly communicate what will be impacted when priorities change.
Build relationships with technical leads and team leads to support delivery and team health.
Provide clarity to those around you to know who we are and who we are not to give space for teams to focus and deliver.
Enable staff to engage and take ownership of problems both large and small and in all instances advocating decision-making by engineers.
Have difficult, but candid conversations that enable teams to calibrate their approach to work.
May perform other job duties as assigned.