Engineering Manager, IAM and Trust & Safety

Calendly

20h•Remote

About The Position

This role is crucial for shaping Calendly's platform security and integrity by leading both Identity & Access Management (IAM) and Trust & Safety initiatives. The Engineering Manager will design, develop, and maintain IAM services for scalability, resiliency, and performance, while also overseeing fraud prevention, abuse mitigation, and compliance through automated threat detection and response. The position influences platform architecture and engineering best practices, contributing to product success. The ideal candidate has a strong background in people leadership, domain experience, technical competency, distributed systems experience, a results-driven mindset, and fosters ownership and operational excellence. This role reports to the Head of Foundational Product Capabilities.

Requirements

5+ years experience as a people leader within a platform engineering organization
Domain expertise with customer-facing Identity & Access Management (IAM) & Trust & Safety
Specifically authentication, authorization, and security
Proven experience in Trust & Safety, fraud prevention, abuse mitigation
Experience navigating complex legal and regulatory landscapes
Strong technical acumen, with a deep understanding of detection and prevention systems, machine learning applications, and scalable platform solutions
Deep understanding of distributed systems and cloud computing
Experience building, operating, and maintaining high-traffic, high-availability platforms and systems
Excellent problem-solving skills and the ability to analyze complex systems to identify root causes and implement effective mitigations and resolutions
Demonstrated ability to drive innovation and propose new solutions or improvements that align with organizational goals
Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders
Strong collaborative skills and the ability to work effectively within a team, including remote and distributed teams
Proven leadership capabilities with experience mentoring and guiding engineering teams
Ability to adapt to new technologies, changing requirements, and evolving organizational needs
Authorized to work lawfully in the United States of America
Availability for participation in on-call rotation

Responsibilities

Recruit, manage, and mentor a diverse team of IAM and Trust & Safety engineers, fostering a culture of collaboration, accountability, and continuous improvement
Provide hands-on mentorship, guidance, and decision-making to help engineering teams deliver effective, high-quality solutions
Own and drive execution on critical initiatives, ensuring timely, high-quality outcomes while promoting incremental delivery and impact
Define and evolve our IAM capabilities to meet future demands while shaping the Trust & Safety roadmap in alignment with company priorities and emerging threats
Design and implement scalable systems to detect, prevent, and respond to fraud and abuse, leveraging key metrics to measure effectiveness
Partner with Product, Design, Engineering, Legal, and Compliance teams to embed Trust & Safety considerations throughout the development lifecycle
Shape technical strategy and North Star Architecture while guiding the design and implementation of key services and components
Oversee the evolution of Calendly’s architecture from a monolithic codebase into high availability services
Build out foundational APIs and capabilities that enable the engineering team to innovate quickly
Work closely with product-focused engineering teams to understand their needs
Deep dive into data services to discover new capabilities and insights that provide value to users
Mentor and grow engineers
Research and uncover solutions autonomously
Plan for the future of the team
Participate in on-call rotation