Engineering Manager, Developer Infrastructure

Fullscript

2d

About The Position

Fullscript is a health technology company whose platform supports practitioners and patients with clinical insights, lab interpretations, patient analytics, education, and access to supplements. The backend infrastructure team enables fast, reliable product development by setting engineering standards and maintaining the long-term technical health of Fullscript’s core Ruby on Rails application and the developer experience within it.

The Engineering Manager will lead the backend infrastructure team, combining people leadership, technical direction, and project execution. The role includes developing engineers, setting the team roadmap, and guiding improvements to application health and developer productivity. The manager will stay close to technical work through solution design, code review, and hands-on contributions, and will partner with engineering leaders and product teams to prioritize platform investments and connect technical improvements to business needs.

The role emphasizes understanding developers’ day-to-day problems, producing measurable outcomes from platform work, and making standards practical through tooling and clear communication. Modernization should be incremental and purposeful, with adoption, documentation, and support treated as part of delivery. The manager is expected to balance current commitments with long-term maintenance needs while fostering technical ownership and clear decision-making.

Requirements

• Experience managing software engineers, including coaching, career development, performance management, and hiring.
• Strong backend engineering background with Ruby on Rails and experience maintaining production applications.
• Sound technical judgment across application architecture, testing, performance, reliability, and security.
• Experience leading platform, infrastructure, developer experience, or other technical work that serves multiple teams.
• Strong project and program management skills, including coordinating dependencies, managing delivery risks, and guiding changes through rollout.
• Ability to turn broad technical needs into a prioritized roadmap and communicate why the work matters.
• Strong collaboration skills and ability to build agreement across teams with different priorities.
• Comfort moving between people management, technical guidance, and delivery while helping engineers take ownership.

Nice To Haves

• Experience evolving a large Rails monolith or supporting high-scale web applications.
• Experience leading major framework upgrades or migrations across multiple teams.
• Experience improving CI pipelines, test suites, feature flag systems, or developer tooling.
• Familiarity with infrastructure-as-code, React, Remix, or GraphQL.
• Experience in e-commerce or health tech.
• Experience thoughtfully applying AI-assisted tools to engineering workflows, with attention to code quality, security, and maintainability.

Responsibilities

• Lead, coach, and develop engineers through clear expectations, regular feedback, career development, and performance management.
• Build a team culture grounded in ownership, collaboration, learning, and technical excellence.
• Own the team’s roadmap, balancing immediate developer needs, foundational improvements, and long-term application health.
• Guide technical direction for the Rails monolith, improving code structure, maintainability, scalability, reliability, and security.
• Lead foundational upgrades across Ruby, Rails, and related frameworks and dependencies, coordinating migration and release plans with affected teams.
• Improve developer productivity through shared tooling, CI checks, testing infrastructure, documentation, and simpler development workflows.
• Oversee shared application infrastructure, including feature flags, end-to-end tests, and infrastructure-as-code within the monolith.
• Coordinate cross-team projects and make scope, ownership, dependencies, risks, and progress clear.
• Partner with product engineering teams to resolve recurring technical problems and support adoption of shared tools and standards.
• Define and track meaningful outcomes, such as faster feedback cycles, fewer recurring failures, and less time spent working around platform limitations.
• Involve developers in shaping solutions to their day-to-day problems.
• Connect platform investments to developer productivity, application reliability, and product delivery.
• Make modernization incremental and purposeful, weighing benefits, costs, and migration risks.
• Support adoption through documentation, communication, and implementation support.
• Give engineers context, clear expectations, and room to make decisions, while making tradeoffs explicit and revisiting them as needs change.

Benefits

• Generous PTO and competitive pay.
• Fullscript’s RRSP match program for financial health.
• Flexible benefits package and workplace wellness program.
• Training budget and company-wide learning initiatives.
• Discount on Fullscript catalog of products.
• Ability to work wherever you work well, including in-office, at home, or a mix of both.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed