Engineering Manager, Cloud Operations, Ship
Sourcegraph
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Posted:
August 17, 2023
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Remote
About the position
As an Engineering Manager, Cloud Operations, Ship at Sourcegraph, you will be responsible for overseeing the operations of their Cloud Managed Services. This role offers the opportunity to solve complex technical problems, unleash the potential of engineering teams, and deliver high-quality software to customers. Within the first month, you will build relationships, understand project goals, and work closely with senior ICs. Within the first year, you will have hired exceptional talent, collaborated with leadership on ambitious goals, and developed a clear technical and execution strategy. The ideal candidate has management experience, technical expertise, and a strong background in SaaS operations and Google Cloud Platform.
Responsibilities
- Oversee the operations of Sourcegraph's Cloud Managed Services
- Manage the infrastructure for customers to manage their source code and the AI Code Assistant (Cody)
- Solve complex technical problems for customers
- Build a trusting relationship with direct reports and peers
- Understand and contribute to the projects and goals of the teams
- Work closely with senior ICs to set technical strategy
- Transition the Cloud Operations team
- Help teams build scalable solutions for complex releases
- Improve processes and manage on-call and support rotations
- Improve observability and reduce critical customer issue resolution time
- Champion customer engagement in design and development
- Improve current infrastructure pain points
- Develop a long-term plan for continuous improvement
- Hire and retain exceptional people
- Collaborate with product and engineering leadership to set ambitious goals
- Develop a technical and execution strategy to achieve goals
- Guide teams to improve existing infrastructure and prepare for product expansion
- Have technical conversations with customers and represent the team
- Utilize broad industry experience across departments
- Have at least 4 years of management experience and 5 years of coding experience
- Lead engineering teams and maintain a high technical bar
- Have experience with SaaS operations, Google Cloud Platform, and container solutions (Kubernetes, GKE, Kustomize, Helm)
Requirements
- At least 4 years of management experience and 5 years of hands-on coding experience
- Experience leading engineering teams and setting a high technical bar
- Experience with SaaS operations
- Experience with Google Cloud Platform
- Experience with container solutions such as Kubernetes, GKE, Kustomize, and Helm
Benefits
- Above-average salary
- Flexibility to work and live anywhere in the world
- Compensation ranges visible to all teammates
- Market and data-driven salary sources
- Target compensation of $205,000 USD base
- Equity
- Generous perks and benefits
- Diverse and global team
- Equal opportunity workplace
- Competitive compensation
- Practical benefits
- All-remote team
- Eager to answer questions throughout the interview process