Engineering Manager, AI
About The Position
Zocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare. Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating with EHR systems. You will work with a highly motivated and experienced engineering team while collaborating with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience.
Requirements
- The mentality of an entrepreneur/owner and a strong bias to action
- Shipped multiple product features to external customers, either as an IC or Manager
- A deep knowledge of software development methodologies
- A passion for understanding the use cases of your customers and a focus on collaboration
- Experience working with microservice architectures and AWS / cloud environment
- AWS, React / JS for frontend development, C# / Python for backend development
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
Nice To Haves
- Experience working on consumer facing AI products, bonus if voice AI products
Responsibilities
- Leading, managing, and growing a team of software engineers to deliver highly reliable, performant software solutions
- Partnering with product, design, and commercial teams to build out a clear technical product strategy and roadmap
- Working across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce
- Mentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocity
- Ensuring we are building out the platform’s capabilities with attention to security, scale, performance, and uptime
- Working with cutting edge voice AI tools and technology
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
