Engineering Manager, AI

Felix

10d • Remote

About The Position

Felix is a digital healthcare company founded in 2019 that provides online treatment, prescription delivery, and ongoing care across health categories. The AI team builds applied AI products, including LLM-powered patient experiences and systems that help a small team serve a growing patient base.

The Engineering Manager, AI will lead a team shipping AI products in a regulated healthcare environment, where accuracy, safety, and auditability are important. The role is responsible for delivering and helping define the AI roadmap, working closely with Product, CX, Clinical, and Pharmacy to identify where AI can create value. It combines team leadership with hands-on involvement in AI product systems, quality evaluation, and production operations.

The position is remote-first and open to candidates anywhere in Canada. Felix has an office in Toronto but is currently working remotely. The company describes its culture as inclusive and collaborative and offers accommodations during recruitment.

Requirements

• At least 3 years of experience as an engineering leader or manager.
• Hands-on experience shipping LLM-based or ML-driven products to production, rather than only prototypes.
• Strong views on how to evaluate AI quality and avoid making release decisions based on intuition alone.
• Strong judgment about when AI is the right tool.
• Leadership skills, including unblocking and leading development teams.
• Clear communication of technical concepts and ability to collaborate with Product.
• Familiarity with evaluation, observability, and experimentation tooling.
• Experience with both front-end and back-end technologies.

Nice To Haves

• Experience in a regulated domain such as healthcare, fintech, or insurance.

Responsibilities

• Lead and grow a team of engineers building AI-powered features and platform capabilities across patient and operations experiences.
• Define, build, and optimize the systems behind AI products, including evaluation, prompt and model management, retrieval, guardrails, and monitoring.
• Set standards for measuring AI quality and build evaluation practices that support confident releases.
• Own production AI operations, including model upgrades, cost and latency tradeoffs, and observability to detect degradation.
• Partner with Clinical, Pharmacy, and CX teams to keep humans appropriately in the loop and ensure products meet clinical and regulatory scrutiny.
• Lead team ceremonies and planning alongside Product.
• Brainstorm features and initiatives with Product and designers, helping set and guide the AI roadmap.
• Participate in engineering and business decisions, with the expectation of continued growth as a leader and engineer.
• Mentor other engineers and receive mentorship from them.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• Four weeks of vacation: three weeks to use anytime and one week during the holidays.
• Competitive compensation.
• Stock option grant.
• Remote-first work from anywhere in Canada.
• Highly collaborative and high-performing team culture.
• Large impact at an early-stage technology company.
• Professional development opportunities and close work with founders and senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed