Engineering Lead

Finastra Technology•Atlanta, GA

1d•Hybrid

About The Position

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? As part of Finastra’s AI COE, we are seeking for an Engineering Lead to oversee engineering teams and to successfully embed AI capabilities into customer service products

Requirements

Understanding of customer service and service domains
Proven track record of delivering front end applications
Deep understanding of full-stack development including front-end, back-end, and infrastructure
Experience in delivering cloud native applications
Expertise in modern software development methodologies including agile and lean practices
Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
Experience leading teams through the complete software development lifecycle
Strong technical skills with hands-on experience in software architecture and design
Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
Track record of building high-performing, collaborative engineering teams
Strong problem-solving abilities with focus on pragmatic, scalable solutions
Understanding of software quality practices including testing, code reviews, and technical documentation

Responsibilities

Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialists
Partner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutions
Oversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)
Establish engineering standards, best practices, and quality benchmarks for the development team
Ensure technical excellence across all aspects of development including code quality, testing, and documentation
Manage sprint execution, technical planning, and resource allocation across the engineering team
Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
Remove technical blockers and resolve dependencies that impact team productivity and delivery
Monitor system performance, reliability, and scalability, implementing improvements as needed
Mentor and develop engineering talent, providing technical guidance and career development service
Ensure engineering solutions meet security, compliance, and governance requirements
Collaborate with architecture and infrastructure teams to leverage shared platforms and services
Drive continuous improvement in engineering processes, tools, and team capabilities
Manage technical debt and balance feature delivery with platform stability and maintainability

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting, bereavement, and sick leave
Access Confidential one-on-one therapy through our Employee Assistance Program
Support from our network of Wellbeing Champions and Gather Groups
Calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work
Medical, life & disability insurance
Retirement plan
Lifestyle and other benefits
Paid time off for volunteering
Donation matching
Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra)
Access online learning and accredited courses through our Skills & Career Navigator tool
Global recognition program, Finastra Celebrates
Contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best