Engineering Lead

Finastra•Atlanta, GA

1d•Hybrid

About The Position

As part of Finastra’s AI COE, we are seeking Engineering Leads to oversee engineering pods to successfully embed AI capabilities into customer service AI products.

Requirements

Understanding of customer service and service domains
Strong technical leadership experience managing cross-functional engineering teams
Proven track record of delivering complex software solutions
Deep understanding of full-stack development including front-end, back-end, and infrastructure
Experience with AI/ML engineering including model integration, deployment, and monitoring
Strong knowledge of DevOps practices, CI/CD pipelines, and cloud infrastructure
Expertise in modern software development methodologies including agile and lean practices
Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
Experience leading teams through the complete software development lifecycle
Strong technical skills with hands-on experience in software architecture and design
Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
Track record of building high-performing, collaborative engineering teams
Experience with microservices architecture, APIs, and cloud-native development
Strong problem-solving abilities with focus on pragmatic, scalable solutions
Understanding of software quality practices including testing, code reviews, and technical documentation

Responsibilities

Lead and manage a cross-functional engineering team including front-end, back-end, AI engineers, and DevOps specialists
Partner closely with the Customer Service AI Product Owner to translate product vision and requirements into technical solutions
Oversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)
Establish engineering standards, best practices, and quality benchmarks for the delivery pod
Ensure technical excellence across all aspects of development including code quality, testing, and documentation
Manage sprint execution, technical planning, and resource allocation across the engineering team
Drive architectural decisions and technical strategy for AI integrations into customer service AI products
Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
Remove technical blockers and resolve dependencies that impact team productivity and delivery
Establish and maintain CI/CD pipelines, deployment processes, and DevOps practices
Monitor system performance, reliability, and scalability, implementing improvements as needed
Mentor and develop engineering talent, providing technical guidance and career development service
Ensure engineering solutions meet security, compliance, and governance requirements
Collaborate with architecture and infrastructure teams to leverage shared platforms and services
Drive continuous improvement in engineering processes, tools, and team capabilities
Manage technical debt and balance feature delivery with platform stability and maintainability

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting, bereavement, and sick leave
Confidential one-on-one therapy through our Employee Assistance Program
Support from our network of Wellbeing Champions and Gather Groups
Monthly events and initiatives designed to help you thrive
Medical, life & disability insurance
Retirement plan
Lifestyle and other benefits
Paid time off for volunteering
Donation matching
Participation in multiple DE&I groups
Access to online learning and accredited courses through our Skills & Career Navigator tool
Global recognition program, Finastra Celebrates
Contribution to regular employee surveys
Paid holidays
Flexible working hours
Comprehensive health initiatives