Engineering Design Associate

Duke Energy•Salisbury, NC

3d•Hybrid

About The Position

The Engineering Design Associate provides work management system support, Design Tool data entry, and general assistance to Designers as part of the engineering and construction planning process. The role requires strong computer systems knowledge and the ability to work independently in E&CP tools. It does not progress into the engineering technologist hierarchy. The position is accountable for accurate and timely work that supports safety, reliability, storm restoration, cost management, and quality customer service. The position is hybrid after the onboarding period, with work performed remotely and onsite. Employees must live within a reasonable commute of their designated Duke Energy facility, no more than 50 miles one way, and are expected to report to the facility as directed, averaging three full workdays per regular workweek. Travel is 5–15%.

Requirements

Associate's degree, or a high school diploma plus two years of work-related experience in lieu of a degree.
Valid driver's license.
Excellent customer service skills.
Effective written and verbal communication and interpersonal skills.
Ability to collaborate effectively in a team environment.
Proficiency in Microsoft Office suite.
Flexibility and dependability during storm events and regular work.
Ability to manage stressful situations effectively.
Proficiency in computer-based work management systems.

Nice To Haves

Associate's degree in a technical field of study.
One to three years of customer service support experience.
Knowledge of E&CP processes, work management systems, and related computer applications.
Experience using computer-based drawing tools.
Experience with Maximo, SAP, ULAT (Universal Lighting Agreement Tool), or Argus.
Strong organizational skills.

Responsibilities

Perform Design Tool data entry, work management system tasks, and general support for Designers; help manage system queues.
Enter projects into the work management system using Designer field notes, templates, Expert Designer, or other methods.
Apply standard designs to lower-complexity corrective maintenance, follow-up, and routine program work.
Assist Designers with work order preparation, particularly for overhead and underground revenue work, major projects, and maintenance or program work.
Copy or translate Designer sketches and notes into the appropriate format for construction prints attached to work orders in the work management system.
Complete work orders that do not require a field visit or Designer guidance, such as temporary services.
Verify and complete work management system dependencies before releasing jobs.
Assist Designers with updating work management system status, project comments, customer comments, and customer contact information.
Communicate and coordinate with internal and external customers.
Make customer calls for work management system tasks and coordinate with responsible parties regarding right-of-way, site readiness, schedules and rescheduling, CIAC, invoices, and site delivery.
Compile, review, and print work management system reports as needed.
Contact customers to confirm project details and schedules, depending on Enable.
Assist with Designer communications, including creating and scheduling customer outages and letters, manually generated CIAC invoices, and other customer communications.
Coordinate and develop solutions for requests between Designers, Schedulers, Construction and Maintenance Specialists, and others, including phone-number lookups and work management or Design Tool changes.
Report job status details to Designers, Construction and Maintenance Specialists, and contract construction crews as needed.
Handle customer information system inquiries and requests from centralized groups, including requests to and from centralized subdivision design.
Support Designers in obtaining information from customer information systems.
Provide storm support as needed.
Participate actively in safety meetings to support the Human Performance safety culture.
Follow ergonomics and office safety guidelines.
Support corporate initiatives.
Demonstrate a commitment to continuous learning and development.