Engineering Design Associate

Duke Energy Corporation•Salisbury, NC

1d•Hybrid

About The Position

The Engineering Design Associate provides work management system support, Design Tool data entry, and general assistance to Designers as part of the engineering and construction planning process. The role requires strong computer systems knowledge and the ability to work independently in E&CP tools. It does not progress into the engineering technologist hierarchy. The position is accountable for accurate and timely work that supports safety, reliability, storm restoration, cost management, and quality customer service.

Requirements

Associate's degree, or a high school diploma and two years of work-related experience in lieu of a degree.
Valid driver's license.
Excellent customer service skills.
Effective written and verbal communication and interpersonal skills.
Ability to collaborate effectively in a team environment.
Proficiency in the Microsoft Office suite.
Flexibility and dependability during storm events and regular work.
Ability to manage stressful situations effectively.
Proficiency with computer-based work management systems.

Nice To Haves

Associate's degree in a technical field of study.
One to three years of customer service support experience.
Knowledge of E&CP processes, work management systems, and related computer applications.
Experience using computer-based drawing tools.
Experience with Maximo, SAP, ULAT (Universal Lighting Agreement Tool), or Argus.
Strong organizational skills.

Responsibilities

Enter data in Design Tools and the work management system, provide general support to Designers, and manage system queues.
Enter projects into the work management system using Designer field notes, templates, Expert Designer, or other methods.
Apply standard designs to lower-complexity corrective maintenance, follow-up, routine program, and other work.
Assist Designers with work order preparation, particularly for overhead and underground revenue work, major projects, maintenance, and program work.
Copy or translate Designer sketches and notes into the appropriate format for construction prints attached to work orders.
Complete work orders that do not require a field visit or Designer guidance, such as temporary services.
Verify and complete work management system dependencies before releasing jobs.
Update work management system statuses, project comments, and customer comments and contact information with Designers.
Communicate and coordinate with internal and external customers and responsible parties regarding right-of-way, site readiness, schedules, rescheduling, CIAC, invoices, and site delivery.
Compile, review, and print work management system reports as needed.
Contact customers to confirm project details and schedules, depending on Enable.
Assist Designers with customer communications, including creating and scheduling customer outages and letters, manually generated CIAC invoices, and other communications.
Coordinate and develop solutions for requests between Designers, Schedulers, C&M Specialists, Construction and Maintenance, and other parties.
Report job status details to Designers, C&M Specialists, and contract construction crews as needed.
Handle customer information system inquiries and centralized group requests, including requests to and from centralized subdivision design.
Support Designers in obtaining information from customer information systems.
Prepare for and provide storm support as needed.
Participate actively in safety meetings and support the Human Performance safety culture.
Follow ergonomics and office safety guidelines, support corporate initiatives, and pursue continuous learning and development.