Engineering Assistant Manager

Wire3 • Daytona Beach, FL

11d • $0 - $60,000 • Hybrid

About The Position

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

Requirements

• Proficiency with Zendesk or similar project and ticket management platforms for project tracking, reporting, and visibility
• Strong verbal and written communication skills with the ability to represent Wire 3 professionally in municipality meetings and contractor interactions
• Solid organizational skills with the ability to manage multiple concurrent engineering projects across different stages
• Familiarity with FTTH OSP and ISP construction workflows, permitting processes, and construction sequencing
• Analytical mindset with the ability to track and report on KPI metrics including footage, pass counts, and permit timelines
• Ability to work cross-functionally across Construction, PMO, Locates, and vendor teams
• High school diploma or equivalent required
• 2+ years of project management experience in OSP and/or ISP construction or telecommunications infrastructure required
• Valid driver’s license in good standing required

Nice To Haves

• Associate’s or Bachelor’s degree in Construction Management, Engineering, or a related field preferred
• Experience working with municipalities, permitting offices, or local governing agencies preferred

Responsibilities

• Receive, triage, and manage assigned engineering project requests through Zendesk from intake to completion; maintain all tracking and reporting of Wire 3 engineering projects within the platform
• Take ownership of regional and sub-regional FTTH deployment success; manage defined KPI metrics including designed, permitted, and located footage and pass counts
• Maintain defined backlogs of buildable construction segments to ensure continuous construction readiness
• Create contractor packages and assign work to contractors; coordinate with contractors and construction teams on build completion
• Work with the Locates Coordinator to ensure all assigned segments are beginning in a timely manner
• Attend municipality meetings on behalf of Wire 3 and the PMO department; build and maintain productive working relationships with local governing bodies and permitting offices
• Run department reporting and forecasting in coordination with other Wire 3 departments; assist in future build planning based on build plan forecast
• Maintain budgets and handle department audits on all manageable material
• Coordinate with third-party vendors to maintain service delivery pace
• Other duties as assigned

Benefits

• Salary + Bonus Eligible
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED