Engineering Account Support and Training Manager

Hawaiian Building Maintenance•Honolulu, HI

18h•Onsite

About The Position

We have an immediate opening for a full-time Engineering Account Support & Training Manager position. This role is responsible for providing management oversight, operational support, and workforce development for HBM’s less technically complex maintenance accounts. The position serves as a key internal resource, managing the floater bench, overseeing the apprenticeship program, and developing and delivering engineering and maintenance training across the organization.

Requirements

High school diploma or equivalent
Valid Hawaii driver’s license
Must pass HBM prescreen check
Strong communication and interpersonal skills
Proven supervisory or leadership experience in operations, engineering or maintenance environments
Experience operating and/or overseeing building maintenance functions
Proficient in Microsoft Office and email
BA/BS in engineering, business degree preferred or related field (or equivalent experience)
Experience developing and delivering technical training programs
Experience managing multi-site or support-focused operations
Familiarity with apprenticeship or workforce development programs

Nice To Haves

BA/BS in engineering, business degree preferred or related field (or equivalent experience)

Responsibilities

Provides management oversight and support to less sophisticated maintenance accounts, ensuring service quality, compliance, and consistency.
Conducts periodic site visits, evaluations, and operational audits.
Assists site supervisors and technicians with troubleshooting, staffing challenges, and operational issues.
Supports large-scale or sensitive maintenance activities (e.g., building shut-offs, coordinated repairs).
Prepares and reviews reports related to site performance, staffing, and operational metrics.
Manages the deployment, scheduling, and utilization of the floater bench to support staffing gaps, absences, and special projects.
Ensures floater personnel are properly trained, prepared, and matched to site needs.
Monitors performance of floater staff and provides coaching and feedback.
Oversees HBM’s apprenticeship program, including onboarding, progression tracking, and skills development.
Coordinates with site supervisors and mentors to ensure apprentices receive appropriate training and exposure.
Evaluates apprentice performance and readiness for advancement.
Develops, implements, and delivers engineering and maintenance training programs for technicians, supervisors, floaters, and apprentices.
Establishes standardized training materials, curricula, and technical competency benchmarks.
Conducts orientation, refresher training, and ongoing technical skill development programs.
Supports leadership development and supervisory training for engineering staff.
Supports supervisors with employee development, performance management, and corrective action in coordination with HR.
Participates in employee evaluations and provides developmental feedback.
Promotes a culture of safety, professionalism, and continuous improvement.
Assists with workforce planning, scheduling strategies, and cost-control initiatives.
Supports budget planning related to staffing, training, and operational efficiencies.
Performs other duties as requested by HBM management.