Engineer

MCR Hotels•Troy, AL

1d•Onsite

About The Position

The Engineer performs general repairs and preventative maintenance throughout the hotel, responding to guest repair requests and documenting completed work through the electronic work order platform. The role maintains room and public-space preventative maintenance according to the hotel’s PM program, follows safety measures and applicable pool and spa health codes, and reports emergency or life-safety concerns to the immediate supervisor and General Manager. The Engineer conducts full-property walks at the beginning and end of each scheduled shift and documents and addresses maintenance needs. Maintenance areas must be kept clean and organized. The role follows MCR’s universal standards for guest service, cleanliness, product consistency, and teamwork. These include welcoming guests, contributing to guest satisfaction, maintaining clean and organized spaces, completing checklists and shift handover reports accurately and on time, wearing an approved clean uniform and nametag, and communicating and collaborating professionally. Team members may be asked to help clean guest rooms and public spaces as needed. The work involves a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting objects weighing 50 pounds or more. The employee must communicate effectively in English and perform essential job functions satisfactorily; reasonable accommodations may be made when requested, absent undue hardship. This is an at-will position, and other job-related duties may be assigned.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly and communicate effectively in English.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by the supervisor.
Must be able to meet the physical demands of the job, including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50 pounds or more.
Must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made when requested, absent undue hardship.

Nice To Haves

Technical, trade, or vocational school degree preferred.
At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred.

Responsibilities

Respond to guest requests for general repairs and confirm and document completion through the electronic work order platform.
Keep room and public-space preventative maintenance current and on schedule according to the hotel’s PM program.
Follow safety measures and work checklists, and ensure pool and spa areas comply with health codes.
Report emergency or life-safety concerns to the immediate supervisor and General Manager.
Respond to emergency situations using information in Material Safety Data sheets.
Conduct full-property walks at the beginning and end of each scheduled shift; note, document, and complete maintenance needs.
Keep maintenance areas clean and organized during the shift and before departure.
Provide friendly, attentive guest service, including greeting guests and supporting guest satisfaction.
Keep workspaces clean and organized, pitching in to clean guest rooms and public areas as needed.
Complete operational checklists accurately and on time and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with the team.