Engineer

MCR Hotels•Bowling Green, KY

1d•Onsite

About The Position

The Engineer supports hotel operations by maintaining the property, responding to repair requests, completing preventative maintenance, and helping ensure a clean, safe, and welcoming environment. The role includes documenting work through the electronic work order platform, keeping maintenance areas organized, and conducting property walks at the beginning and end of each scheduled shift. The Engineer must follow applicable safety procedures and ensure pool and spa operations comply with area health codes. All team members are expected to provide friendly, hospitable service; contribute to guest satisfaction; keep workspaces clean and organized; complete checklists accurately and on time; communicate professionally; and collaborate to meet guest and business needs. This position requires a positive attitude, flexibility, and a willingness to assist beyond traditional role boundaries when needed. The role involves physical activity including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting objects. The employee must be able to lift 50 or more pounds and communicate effectively in English. The position may require a varied schedule, including evenings, nights, weekends, and holidays. The employer may assign other related duties and retains the right to change duties. Employment is at will.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, follow scheduled clock-out and break procedures, and never work off the clock.
Must provide call-out notice as directed by a supervisor.
Must be able to read, write, understand, and communicate effectively in English.
Must be able to perform physical activities including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting.
Must be able to lift 50 or more pounds.

Nice To Haves

Technical, trade, or vocational school degree preferred.
At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred.

Responsibilities

Respond to guest requests for general repairs and confirm and document completion through the electronic work order platform.
Keep room and public-space preventative maintenance current and on schedule in accordance with the hotel’s PM Program.
Follow safety measures in approved work checklists and ensure pool and spa operations follow area health codes.
Report emergency or life-safety concerns to the immediate supervisor and General Manager.
Respond to emergency situations using information in Material Safety Data sheets.
Conduct full property walks at the beginning and end of each scheduled shift; note, document, and complete maintenance needs.
Keep maintenance areas clean and organized during the shift and before departure.
Greet guests warmly and provide friendly service throughout their stay.
Keep workspaces clean and organized, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.