Engineer

MCR • Richardson, TX

6d • $19 - $20 • Onsite

About The Position

The Engineer supports the Hilton Garden Inn Dallas/Richardson by responding to repair requests, maintaining guest rooms and public spaces, and helping ensure the property is clean, safe, and operating properly. The role includes completing scheduled preventative maintenance, conducting property walks, documenting maintenance work, and keeping maintenance areas organized.

All team members are expected to provide friendly, hospitable service; contribute to guest satisfaction; maintain clean and organized workspaces; accurately complete operational checklists and shift handover reports; wear an approved, clean uniform; and communicate and collaborate professionally. The Engineer must follow safety procedures and applicable pool and spa health codes, and report emergency or life-safety concerns to the immediate supervisor and General Manager.

The position requires a positive, service-oriented attitude, the ability to follow procedures and work under pressure, and effective communication and listening skills. Work may involve a varied schedule, including evenings, nights, weekends, and holidays, as hotel demands require. The physical demands include climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting more than 50 pounds.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly and communicate effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated times and provide sufficient notice when calling out as directed by a supervisor.
• Must be able to perform the described physical demands, including lifting more than 50 pounds.

Nice To Haves

• Technical, trade, or vocational school degree preferred.
• At least 2 years of work-related experience in a commercial facility, hospitality, or a related field preferred.

Responsibilities

• Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
• Answer incoming calls using the approved greeting and understand the technology relevant to the role.
• Help keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on schedule, and provide accurate, timely shift handover reports.
• Respond to guest repair requests and confirm and document completion through the electronic work order platform.
• Keep room and public-space preventative maintenance current and on schedule according to the hotel’s PM program.
• Follow safety measures and approved work checklists, ensure pool and spa areas follow health codes, and report emergency or life-safety concerns to the immediate supervisor and General Manager.
• Respond to emergency situations using information in Material Safety Data sheets.
• Conduct full-property walks at the beginning and end of the scheduled shift; note, document, and complete maintenance needs.
• Keep maintenance areas clean and organized during the shift and before departure.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally, collaborate with colleagues, and help meet business and guest needs.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed