Engineer

MCR•Jackson, TN

1d•$18 - $20•Onsite

About The Position

The Engineer supports hotel operations by responding to guest repair requests, completing preventive maintenance, conducting property walks, and maintaining clean, organized maintenance areas. The role also follows safety and health requirements, documents work through the electronic work order platform, and reports emergency or life-safety concerns to the immediate supervisor and General Manager. All team members are expected to contribute to guest satisfaction, cleanliness, product quality, and teamwork. This includes greeting and assisting guests, maintaining organized workspaces, completing operational checklists and handover reports accurately and on time, communicating professionally, and helping with cleaning guest rooms or public spaces when needed. The position requires a positive, service-oriented attitude; the ability to follow procedures, work under pressure, communicate clearly, and resolve concerns; and willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting 50 pounds or more.

Requirements

At least 18 years of age.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by co-workers and guests.
Ability to convey information and ideas clearly.
Desire to serve guests.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Ability to read, write, understand, and communicate effectively in English.
Ability to perform the described physical demands, including lifting 50 pounds or more.

Nice To Haves

Technical, trade, or vocational school degree.
At least 2 years of work-related experience in a commercial facility, hospitality, or a related field.

Responsibilities

Respond to guest requests for general repairs and confirm and document completed work through the electronic work order platform.
Keep room and public-space preventive maintenance up to date and on schedule according to the hotel’s PM Program.
Follow safety measures and work checklists, ensure pool and spa areas comply with health codes, and report emergency or life-safety concerns to the immediate supervisor and General Manager.
Respond to emergency situations using information in Material Safety Data sheets.
Conduct full-property walks at the beginning and end of each scheduled shift; note, document, and complete maintenance needs.
Keep maintenance areas clean and organized during the shift and before departure.
Greet guests warmly, use their names when possible, support guest satisfaction, and respond to challenging guest situations with hospitality and urgency.
Maintain clean, organized workspaces and pitch in with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Communicate clearly, honestly, and professionally and collaborate with team members to meet hotel and guest needs.
Wear a clean, approved uniform and nametag and maintain grooming standards.