Engineer

MCR Hotels•Jackson, TN

About The Position

The Engineer helps maintain clean, friendly, well-organized, and safe hotel facilities while supporting guest satisfaction and consistent product quality. The role responds to guest repair requests, carries out scheduled preventative maintenance in guest rooms and public spaces, follows safety and health requirements, and keeps maintenance areas orderly. The Engineer conducts property walks at the beginning and end of each scheduled shift, documenting and addressing maintenance needs. The role also contributes to shared hotel standards, including courteous guest interactions, accurate checklists and shift handover reports, teamwork, and helping clean guest rooms or public spaces when needed.

Requirements

At least 2 years of work-related experience in a commercial facility, hospitality, or related field is preferred.
Must be 18 years of age or older.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to convey information and ideas clearly.
Desire to serve all guests.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Ability to read, write, understand, and communicate effectively in English.
Ability to meet the role’s physical demands, including climbing, balancing, stooping, kneeling, crawling, sustained standing, walking, repetitive hand and wrist motions, and lifting 50 pounds or more.

Nice To Haves

Technical, trade, or vocational school degree preferred.
At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred.

Responsibilities

Respond to guest requests for general repairs and confirm and document completed work through the electronic work order platform.
Keep room and public-space preventative maintenance current and on schedule according to the hotel’s PM Program.
Follow safety measures in approved work checklists and ensure pool and spa areas comply with health codes.
Report emergency or life-safety concerns to the immediate supervisor and General Manager.
Respond to emergency situations using information in Material Safety Data sheets.
Conduct full property walks at the beginning and end of each scheduled shift; note, document, and complete maintenance needs.
Keep maintenance areas clean and organized during the shift and before leaving.
Greet guests warmly, use their names when possible, support guest satisfaction, and handle challenging guest situations with hospitality and urgency.
Maintain clean, organized workspaces and help clean guest rooms or public spaces as needed.
Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with colleagues to support guests and hotel operations.
Follow scheduled clock-in, clock-out, and break procedures; provide sufficient notice when calling out as directed by a supervisor.
Perform other job-related duties or instructions assigned by an authorized person.