Engineer, Technical Support

T-Mobile • Overland Park, KS

2d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: This role supports operational readiness across the production network by validating, testing, and integrating new or evolving technologies. The Engineer helps identify systemic risks, improves troubleshooting effectiveness, and works to ensure network changes are introduced with minimal customer impact. Beyond resolving complex issues, this role contributes to building repeatable processes, documentation, and training that improve consistency across teams. Success is measured not only by issue resolution, but also by improvements in network stability, readiness, and the ability to scale support across the organization.

Requirements

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Engineering/Computer Science (Required)
• Communication (Required)
• Wireless Networking (Required)
• Wireless Mobility (Required)
• Problem Solving (Required)
• Analytics (Required)
• Customer Service (Required)
• Operational Readiness Mindset (Required)
• Process Improvement (Required)
• Systems Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required (Yes/No): Yes

Nice To Haves

• 2-4 years Engineering or Operations experience within the telecommunications industry. (Preferred)
• Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)

Responsibilities

• Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
• Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
• Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
• Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
• Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
• Also responsible for other duties or projects as assigned

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees