Engineer, Systems Engineering

Intercontinental Exchange Holdings, Inc.•Chicago, IL

23h•Onsite

About The Position

The Application Engineering team provides top-tier support, maintenance and solution design on multiple applications, including MFT (Sterling Integrator, GoAnywhere, Axway), and reporting platforms (Business Objects, Tableau). This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.

Requirements

Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
5+ years proven experience with third party application support
Strong initiative to learn and assimilate new software/technologies and improve business processes
Demonstrated knowledge of Linux Operating Systems (RedHat variants preferred)
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
Understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
Understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
Top-tier analytics and problem solving
Ability to work in a fast-paced service-oriented team environment
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources

Nice To Haves

Experience in automation tool development and methodologies, like Ansible and Puppet
Strong understanding of project management, organization, and time management
Experience with IBM Sterling Integrator and/or similar software
Experience and interest in automation with Artificial Intelligence (AI)
Basic understanding of SQL Database concepts (Oracle, MySQL)
Experience with LDAP systems

Responsibilities

Design, plan and implementation of integrated solutions
Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for IBM Sterling Integrator, GoAnywhere, File Gateway, IBM Secure Proxy, IBM Control Center, LDAP, and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end-users
Educate and mentor team members and operations staff
Participate in a weekly on-call rotation for after-hours support and change events