Engineer - Product

SMS INFOCOMM CORPORATION•Forth Worth, TX

3d•Onsite

About The Position

The Engineer will provide technical support to production to overcome daily challenges. Engineer will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Requirements

Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
Hands on Experience in hardware assembly and disassembly on computing devices.
Excellent written and oral communication skills.
Strong Office suite knowledge (excel, word etc.).
Moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
Effectively communicate concepts and solutions with various levels of the organization.
Effectively liaison between Company and Client.
Able to work cross-functionally with minimal supervision.
Strong analytical and statistical skills.
Flexibility to work overtime for special projects or business supports.

Nice To Haves

Skilled in communication, problem solving, and applying experience and expertise.

Responsibilities

Provide technical support to production to overcome daily challenges.
Initiate the analysis process when product failure occurs using procedures and instructions.
Investigate and research root causes with documented, recorded, and communicated analysis and provide solutions.
Contact Client Company for any quality escalations.
Perform first level failure analysis on Customer Products.
Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
Help Team to setup repair line including Tools and ESD grounding.
Identify optimum analytical approaches critical to problems.
Communicate with local and overseas team via emails and conference calls.
Prepare parts and components for Factory team second level failure analysis.
Work inside customer lab.
Maintain a positive work environment while supporting the company's culture.
Foster a healthy and safe work environment, focusing on the wellbeing of all associates.
Maintain and strengthen internal, external customer, and supplier relationships.
Communicate and work well with all business partners.
Ensure inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.