Engineer - Physical Security Field Technician

Ally•Lewisville, TX

41d•$65,000 - $115,000

About The Position

At Ally, the Engineer - Physical Security Field Technician helps protect people, facilities, and assets by implementing, maintaining, and advancing enterprise security technologies. The role provides hands-on expertise across access control, video management, surveillance, and security infrastructure, while partnering with project teams, vendors, and business stakeholders to deliver physical security solutions. The position supports physical security systems and infrastructure, security technology projects, operational security activities, and emergency response. The role may require work in indoor and outdoor settings, construction areas, and varying weather conditions, as well as periodic evening and weekend work. Ally classifies roles as fully on-site, hybrid, or fully remote; the specific work requirements for this role are to be discussed during hiring and may change based on business needs. The position requires at least one year of experience and a high school diploma or GED. The preferred qualifications include four or more years of relevant experience and familiarity with enterprise security systems and named products. Base pay is $65,000 to $115,000, and the position is eligible for an annual incentive plan.

Requirements

At least 1 year of experience.
High school diploma or GED equivalent.
Ability to perform the essential functions of the role, with or without reasonable accommodation, including security assessments, security operations, emergency response, and assigned security responsibilities.
Ability to identify, assess, document, escalate, and appropriately respond to security incidents, safety concerns, emergencies, disruptions, and unauthorized access events using sound judgment and established procedures.
Ability to obtain, maintain, and demonstrate proficiency in required security, safety, emergency response, compliance, and job-related training, certifications, and qualifications.
Ability to work in indoor and outdoor settings, construction areas, and varying weather conditions, with or without reasonable accommodation.
Ability to meet job-related physical requirements, including lifting and carrying equipment or materials, with or without reasonable accommodation.
Ability to perform operational security duties that may involve extended standing or walking, movement between locations, facility inspections, security patrols, emergency response coordination, and incident management.
Ability to respond to emergencies, including rapidly traversing multiple flights of stairs, assisting with evacuations, and helping move personnel safely and orderly.
Ability to kneel, stand, squat, and/or sit for long periods.
Ability to bend down and lift 50 pounds above head and carry up to 50 pounds.
Ability to use fine motor skills to adjust small wires, screws, and dipswitches.
Ability to see and read fine print on electronic circuitry.
Ability to smell burnt circuitry or electronics and hear relay clicks or electronic pops.
Must be able to periodically work evenings and/or weekends.

Nice To Haves

Four or more years of experience as a security integrator field technician or in a similar physical security technology role.
Experience supporting enterprise access control, video management, surveillance, and integrated physical security systems.
In-depth knowledge of Genetec Synergis, Omnicast, AutoVu, Axis Cameras, Hanwha Cameras, HID readers, credentialing systems, LifeSafety Power solutions, and related technologies.
Experience with fiber optic installation, connector termination, low-voltage cabling, and network-connected security devices.
Strong troubleshooting, problem-solving, and technical diagnostic skills.
Ability to work independently and coordinate effectively with cross-functional teams, vendors, and contractors.
Valid driver's license and willingness to travel domestically as needed.
Ability to obtain and maintain required manufacturer, security, and safety certifications within established timeframes.

Responsibilities

Install, configure, troubleshoot, maintain, and support access control, video management, surveillance cameras, credentialing systems, power supplies, and related infrastructure.
Interface access control and video management systems with internal networks, including server connectivity and system programming.
Perform preventive maintenance, inspections, testing, and repairs to support system performance and reliability.
Support security technology projects with project managers, engineers, third-party integrators, and business partners, completing assignments on schedule and within budget.
Oversee, direct, and inspect external integrator work and guide junior technicians when needed.
Install and support CAT6, CAT6A, coaxial, fiber optic, and other communications cabling infrastructure.
Recognize, assess, document, escalate, and respond appropriately to security incidents, safety concerns, unauthorized access events, and operational disruptions.
Participate in security assessments, operational security activities, emergency response efforts, facility inspections, and incident management activities.
Maintain project documentation, job sign-offs, as-built records, and other required reports.
Obtain and maintain required security, safety, emergency response, compliance, and product certifications.
Support emergency situations, including employee evacuations and security-related response activities, to help ensure personnel and facility safety.

Benefits

At least 20 paid time off days, 11 paid holidays, and 8 hours of annual volunteer time off; time off is prorated based on start date and varies by employment status and management level.
401(k) retirement savings plan with matching and company contributions.
Student loan pay-down and 529 educational savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and financial coach access.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
Depending on the role, travel allowances, relocation assistance, a signing bonus, and/or equity may be available.
Annual incentive plan eligibility.