Engineer Lead FDE - Production and Enablement

Elevance Health•Indianapolis, IN

5d•Hybrid

About The Position

The Engineer Lead (FDE—Forward Deployment Engineer) is responsible for end-to-end delivery, development, and maintenance of medium enterprise-wide technology platforms. The role maintains active customer relationships to understand business requirements and leads requirements gathering, design reviews, technical planning, and implementation activities. It also supports the development and operation of business-critical systems, including their stability, performance, scalability, monitoring, and on-call support. The position leads multiple or large projects, coordinates with business, web and marketing, vendor, and technology teams, and owns change requests and enhancement planning. It oversees technical and functional specifications, technical and code reviews, testing, and implementation according to plan. The role is part of the Enterprise team and owns the technical development environment. Preferred capabilities include technical writing, lightweight coding and scripting, use of AI-assisted tools, product-oriented planning, analytics, creating enablement videos and materials, communicating technical concepts clearly, and mentoring and troubleshooting support. The role is hybrid, requiring office attendance one to two days per week; candidates generally must live within commuting distance of an office.

Requirements

Bachelor of Arts or Bachelor of Science degree in Information Technology, Computer Science, or a related field, and at least 7 years of related experience; or an equivalent combination of education and experience.
Multi-platform and multi-dimensional experience.
Expert-level experience with business and technical applications.

Nice To Haves

Produce clear technical documentation, including runbooks, SOPs, implementation guides, release notes, and API or feature documentation, for technical and non-technical audiences.
Write and maintain lightweight scripts or proofs of concept, such as Python, JavaScript, or SQL, to automate workflows, validate integrations, and support forward-deployed solutions.
Use AI-assisted tools for documentation, analysis, prototyping, and support workflows while attending to accuracy, privacy, and governance.
Translate customer needs into scalable capabilities, define success metrics, prioritize enhancements, and partner with stakeholders to drive adoption and measurable outcomes.
Create short-form enablement content such as how-to videos, demos, walkthroughs, and internal training clips.
Use logs, dashboards, experimentation, and web or product analytics to identify trends, measure impact, and inform performance and usability improvements.
Explain complex architectures, tradeoffs, and implementation details in simple, actionable terms to business partners, executives, and cross-functional teams.
Develop and maintain onboarding and toolkit materials, including FAQs, troubleshooting guides, and escalation paths.
Experience mentoring others and providing troubleshooting support.

Responsibilities

Maintain active customer relationships to determine business requirements.
Lead requirements-gathering meetings and review designs with the business.
Lead efforts with the Web and marketing teams to increase the presence of web products.
Implement improvements in stability, performance, and scalability across major business-critical systems, as needed.
Implement processes to reduce project, service, and process barriers and improve efficiency, as needed.
Own the change-request process and coordinate with other teams.
Develop and own the list of final enhancements.
Define application scope and objectives and supervise preparation of technical and/or functional specifications for development.
Perform technical design reviews and code reviews.
Ensure unit testing meets test-plan requirements, system testing is completed, and implementation follows the plan.
Deliver application technology solutions and data-information planning efforts.
Coordinate and manage on-call support and own system monitoring.
Own the technical development environment and work on the Enterprise team.
Lead multiple or large projects and facilitate large-group JAD sessions for requirements and modeling across several disciplines.
Lead vendor evaluation and analysis.
Develop and maintain technical documentation and enablement materials, as preferred capabilities.
Use lightweight scripts or proofs of concept, AI-assisted tools, analytics, and video/content creation to support solutions and adoption, as preferred capabilities.
Mentor others and provide troubleshooting support, as preferred capabilities.