Engineer-Information Services Intermediate

IU Health•Indianapolis, IN

12h•Onsite

About The Position

Indiana University Health is seeking individuals who embody values of excellence, compassion, teamwork, and purpose to join our Information Services leadership team in the role of Engineer-Information Services Intermediate. This role provides Tier 2-3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and livestreaming systems. The position involves troubleshooting and resolving issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals. It also includes assisting with the installation, configuration, testing, and validation of A/V solutions, supporting collaboration platforms like Microsoft Teams and related Microsoft 365 services, and partnering with senior engineers and architects on A/V solution integration with Microsoft 365 governance, security, and lifecycle practices. The role manages daily operational workloads, participates in root cause analysis, maintains documentation, executes technical tasks for A/V and productivity initiatives, supports pilots and upgrades, and collaborates with various IS teams, vendors, and stakeholders.

Requirements

3-5 years of experience required.
Experience working with hypervisors and scripting required.
Requires experience working with vendors to quote moderately complex solutions.

Nice To Haves

Bachelor's Degree preferred or equivalent experience.
Healthcare, health insurance and health providers experience and understanding of processes is preferred.
Cloud experience is preferred.

Responsibilities

Provide Tier 2–3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and livestreaming systems.
Troubleshoot and resolve issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals.
Assist with installation, configuration, testing, and validation of A/V solutions in accordance with established architectural standards.
Support collaboration platforms that intersect with A/V services, including Microsoft Teams, Teams Rooms, Stream, and related Microsoft 365 services.
Partner with senior engineers and architects to ensure A/V solutions integrate with Microsoft 365 governance, security, and lifecycle practices.
Manage day-to-day operational workload including break/fix incidents, service requests, lifecycle refresh support, and vendor coordination.
Participate in root cause analysis for recurring issues and recommend corrective actions to improve reliability and user experience.
Maintain accurate documentation, asset inventories, and configuration records.
Execute defined technical tasks for enterprise A/V and productivity initiatives under the guidance of senior engineers or architects.
Support pilots, upgrades, firmware updates, and hardware refresh cycles across enterprise environments.
Collaborate with IS teams, networking, service management, vendors, and clinical/business stakeholders.
Participate in regular Productivity Management and A/V team meetings to align on priorities, risks, and delivery plans.